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You said, we did


We are now giving you extra feedback on the results of our surveys and consultations. On this page, we will tell you what we have done as a result of consultations.

While we are not always able to apply every suggestion put to us, we always try to listen to what you tell us and make changes for the better. This page will keep you up to date on how these things are going.

To see the findings for each consultation, go to our Past consultations page. Thank you.

You said, we did…

We invited our local residents to comment on the draft Housing Strategy to understand the views, wishes and feelings of residents in the local area.

The survey report which can be read on the past consultation (Housing Strategy) page contains all ‘You said, we did’ comments from the service.

Park Ward

You Said:

  • Scartho Road Cemetery Chapel has accessibility issues, with some elderly people choosing not to vote due to the long walk to get to the Chapel.

We Did:

  • We will explore alternative polling stations before the next elections; however, if one cannot be found the Returning Officer will continue to monitor the situation of building accessibility and put measures in place.

South Ward

You Said:

  • Nunsthorpe Community Centre is cramped with dismal kitchen facilities for polling staff.

We Did:

  • The Returning Officer proposes to move this Polling Station and Polling Place to be moved to Nunthorpe Family Hub, Sutcliffe Avenue, Grimsby, SO3.

West Marsh Ward

You Said:

  • St Hugh’s Community Centres’ location is not suitable, with no direct access from the neighbouring Sidings Road where residents have to travel through two other Wards to get to the polling station.

We Did:

  • The Returning Officer will explore West Marsh Family Hub as an alternative Polling Place.

Humberston and New Waltham Ward

You Said:

  • Wheel chair access for car parks is critical for voting locations (like the Portacabin Polling Place in HU2) and not to be located on or near a roundabout.

We Did:

  • The Returning Officer will continue to monitor the situation and look for alternative spaces.

Immingham Ward

You Said:

  • Bluestone Inn Polling Place is not suitable due to the lack of privacy due to residents having to walk through the polling booths to get to the smoking area, and the car parking being too small of an area.

We Did:

  • The Returning Officer proposes to use a different station for May 2024 to address these issues raised.

Scartho Ward

You Said:

  • The travel distance between a large part of Scartho Top to this station (SC1, Portcabin – near Scartho Hall, Matthew Telford Park, Grimsby) is a considerable distance, especially due to the estate continuing to expand at speed.

We Did:

  • The Returning Officer will continue to monitor the situation of the distance and the vastly growing site increasing the elector size.

Waltham Ward

You Said:

  • Brigsley Village Hall in WA2 is a disused church making it damp and cold, with limited facilities for staff who oversee voting, with limited heaters working in the large space and the dampness making it difficult to put up posters needed for the day. There is also difficult access and insufficient lighting leading up to the building, especially in early morning.

We Did:

  • The Returning Officer will discuss with the person responsible for the venue to try to alleviate these concerns, before exploring other preferences when absolutely necessary.

Wolds Ward

You Said:

  • Healing Methodist Church in WO7 has steps leading up to the venue and a narrow door which can make access difficult for those with disabilities.

We Did:

  • The Returning Officer said this issue will be looked into to address or to find alternative venues.

You Said:

  • No change to governance or electoral arrangements for all Parish Councils except Immingham, Barnoldby Le Beck or Waltham
  • Immingham Town Council Ward boundaries should be split from current three Town Council Ward to two Town Council Wards based north and south of Pelham Road
  • Barnoldby Le Beck and Waltham Parish Council boundary at Bradley Road should be reviewed

We Did:

Council on 14 December 2023 agreed:

  • To make no change to governance or electoral arrangements for all Parish Councils in NEL except Immingham, Barnoldby Le Beck and Waltham Parish Councils
  • To confirm the change of Town Wards for Immingham Town Council. The Town Council Ward boundaries will be split from current three Town Council Ward to two Town Council Wards based north and south of Pelham Road from next full Town Council elections in May 2027.
  • To undertake a third period of consultation regarding the Barnoldby Le Beck and Waltham Parish Council boundary at Bradley Road.

Talking, Listening and Working Together ‘You said, We Did’

This is the feedback we received from people during our engagement activity, how we have listened to what was said and how this has shaped the strategy and action plan.

The NEL Commitment

You said… The Commitment is good, how will it work in practice?

The CCG, Council and VCSE Forum have all adopted the NEL Commitment. We have put a number of steps and checks in place to make sure this happens.

A group of community members, council, CCG and VCSE representatives will monitor this and report progress and issues to the Union Board (the union of the Council and the CCG).

We are developing an online ‘tool kit’ for staff and anyone with an interest in engagement. This will include resources to help get it right.

You said… It would be a good for all organisations that work in our communities to work to the NEL Commitment of Talking, Listening and Working Together.

We will start writing the Commitment into all future service specifications and contracts. Providers will be expected to show how they are using the Commitment in their service developments.

You said… Will other organisations like Engie and health and care providers work to the Commitment too?

Our intention it that all council and CCG policies and projects will work to the Commitment. This will include those carried out on the Council’s behalf by partners such as Engie. For example, the Commitment forms part of the refreshed Statement of Community Involvement for the Local Plan which was received by Cabinet in December and will be consulted on in 2020.

We are now talking to other organisations and agencies in the area and asking them to adopt the Commitment so that it truly is for everyone in North East Lincolnshire.

You said… It would be a good idea for GP practices to follow the principles in the Commitment when working with their Patient Participation Groups (PPGs).

We have shared this suggestion and the Commitment with the CCG’s Council of Members (GPs). The Steering Group will further engage with GP practices in 2020.

How you want to receive information from us

You said… One size does not fit all’ – we need to listen to communities and provide engagement opportunities that work for them.

Our strategy says…our communication and engagement materials should be accessible and where appropriate provide information in other formats such as paper copies, audio, other languages and Easy Read.

You said… You suggested ways to make sure our information reaches all communities ranging from digital surveys and social media, paper information in places people go, in person at meetings, local venues and in the street.

We are going to look into some of these suggestions further and hopefully include these as part of a minimum standard of communication so you know what to expect and where to look for opportunities to have your say.

Our strategy says…we use a range of communications to inform people about how they can have their say. This includes social media – Facebook, Twitter, Instagram – and dedicated sections of our website.

We have also undertaken to get out and about and go to places where people are rather than expecting them to come to us.

You said… Postal newsletters were also identified as a good way to reach all households.

We are looking at producing a newsletter for residents.

We understand that some households find it much harder to find out what’s going on and to have their say and simply providing paper surveys in public places may not be enough. We are exploring ways of sending information to help people that may be housebound, or restricted in other ways, to have their say while balancing the cost of large postal fees for newsletters to every household.

How you want to have your say

You said… The message was clear – people are put off from getting involved if they feel that decisions have already been made and they are being invited to take part in a ‘tick box’ exercise.

The NEL Commitment says ‘We will be clear and honest about how you can get involved and what we are doing with what you’ve told us’. It’s true that there are some things we ‘have to’ consult you on, this isn’t the case for most of what we do. We need to do more to show you that we are using what You said…. The information is out there but it’s clear we need to do more to get that message to people.

We will challenge any inaccurate information about plans and consultations by being clear about why we are asking and what the possibilities are.

You said… The most positive experiences of engagement have been when communities have worked alongside organisations as equal partners to co-produce plans and solutions.

You said… When talking about co-production this must mean working as equal partnership from the earliest opportunity all the way and this should be an ongoing commitment.

We have included a number of measures in the strategy to evaluate how we are doing, and to put more focus on working with people on projects. These include:

  • Evidence in project plans that we have spoken to people early
  • Number of project groups that include representation from communities
  • People we engage feel they are positively involved in plans and solutions

You said… People wanted an opportunity to talk about what is important to them rather than have the council or the CCG set the agenda.

Through the steering group, alongside voluntary and community sector partners and ward members, we will enhance the ways in which we are continuously listening to the priorities of local communities and communities of interest across North East Lincolnshire. We will also develop our approach to feeding these insights into organisations and supporting community led change.

About surveys

You said… Not everyone has access to or likes to use digital media – paper surveys need to be available too.

Our strategy says… Not everyone can come to meetings or can come to talk to us in person – online and paper surveys are another way for us to understand people’s views. Alternative formats are available. We can also arrange for people to complete a survey by post, over the telephone or by meeting with us in person.

We will explore ways for people to engage with us via a paper survey mailing list. We need to make sure this makes the best use of resources by having a good rate of return.

You said… Long surveys are off putting.

Sometimes we do have a lot of questions to ask, but we will always try to keep them as short as possible. We ask people to answer some questions about themselves at the end of our surveys and we have now made it more obvious that these are optional. These questions help us to understand how well we are reaching all communities and how some of our diverse communities think. It does mean the survey takes a bit longer to complete but it is important and if you’re short of time you can always opt-out.

You said… Sometimes the wording of questions in surveys is restrictive. People should be able to able to express their views in open questions.

Sometimes we ask questions that do not cover all options and this will be frustrating to many people who have a view that does not fit with the options provided. We don’t have to consult on all options and some are ruled out because of legal reasons or because they are no-longer affordable. We always need to be careful and give people realistic options to choose from. We are and will continue to work closely with our partners and the voluntary, community and social enterprise sector to make sure that we don’t rule out any of these options too early. We will however, make sure our surveys include an opportunity for people to express their views in free text comment boxes.

How you want us to feedback

You said… Feeding back and sharing the outcomes from engagement is important if you want people to be involved, and this isn’t often happening.

We have included in our strategy that ‘You said, We Did’ updates for all engagement activity should be published within six months of the close of the engagement/consultation. Where this is not possible we will publish a progress update at timely intervals.

We will send links to ‘You said, We Did’ updates to Accord members and to the Council’s consultation e-mailing list.

You said… People that knew about the ‘You said, We Did’ pages on the council and CCG website thought this was a good way for them to receive feedback. Others thought we should do more to make sure the people that have given their views get to hear about what has happened, such in the same way that they engaged with us in the first place.

If we have invited people to a focus group or visited a community group, we feedback in their preferred way. We will ask groups and individuals how well they think we have done this as part of our monitoring.

Engagement meetings and events

You said… We should hold events at times so that things like work or childcare, or if you’re worried about leaving the house on a dark evening are no-longer a barrier.

We have included in our strategy that – We will make sure events are interactive and held at different times throughout the day, giving more people the opportunity to attend.

You said… People need to be in an environment they feel comfortable in order to openly provide their views.

We have included in our strategy that – We always try to ensure that whenever we carry out any engagement activity in the community, we choose accessible venues that local people use and engage in ways that people are comfortable with.

You said…The opportunity to discuss personally sensitive issues was highlighted as a key issue.

We appreciate that many people feel uncomfortable expressing their views in front of an audience, especially when they are personal or emotional in nature. While public events are important, we will try and vary our events to allow opportunities for informal and personal conversations.

Reaching our diverse communities

You said… We should engage more with people in disadvantaged wards, existing community groups and seldom heard groups such as ethnic minorities and people with disabilities.

We will expand participation in and the role of our Community Equality Impact Assessment Panel for health and care policies/plans. This brings together community members from all walks of life who help us understand the impact of our plans and policies on groups with protected characteristics. They give their views to make sure we take into account people’s needs when we design our services and commission our providers.

We have also added ‘unpaid carers’ and ‘social deprivation’ as characteristics we consider when carrying out equality analysis, along with those listed in the Equality Act as protected.

We have also undertaken to get out and about and go to places where people are rather than expect them to come to us.

You said… Supporting people to take part by covering travel expenses and holding meetings at appropriate times and venues were seen as ways to reach more diverse audiences.

We have developed a joint Volunteer Expenses Policy to underpin this strategy.

Our community Equalities Impact Assessment Panel advised us to carry out targeted work with seldom-heard communities.

Our action plan includes carrying out targeted work to community and membership groups such as ‘Men in Sheds’ and sports organisations to increase awareness of engagement opportunities amongst men; outreach work with minority ethnic, LGBT, people/groups with disabilities and faith groups; and strengthening links with schools and colleges to increase participation by young people.

We also want to target deprived wards where people do not routinely engage with us.

Telling us when we get things wrong

You said… The best ways to tell us when we get things wrong were email, online feedback forms and over the phone. People appear to value a dedicated contact to handle their concern before it gets to the complaints stage and to have their query passed on to the relevant department.

The strategy says… We encourage feedback (compliments, complaints, comments) about the way we do things via the council’s online feedback form or CCG Patient Advisory and Liaison Service (PALS).

While we do have a process for feedback and we also operate a ‘No Wrong Front Door’ policy and any queries and requests that come through our engagement team are passed on in a similar way. When a complaint is received, it is allocated to a member of staff to look into and communicate with you directly.

We also included information in the strategy about contacting our Engagement team directly.

About the strategy itself

You said… Some people felt that the language used was difficult to understand in some places however most people were very comfortable with the understanding of this.

We have published an Easy Read version of the Strategy and it is also available as an audio recording

You said… There was some concern expressed that the strategy placed too much emphasis on engagement with groups as opposed to individuals and questioned how accurately a group could represent the views of individuals.

We made changes to the strategy in response to this to emphasise the importance of engagement with individuals as well as groups in plans and solutions; and that we measure how effectively we are achieving this.

We asked you to tell us about what it’s like to live in Immingham and the surrounding areas. We want to work closer with the community to help make things better in your area.

You said…

There is a lack of police presence in the area.

We did…

Invited police to attend the community forum where local issues were reported, discussed and the community were able to meet their local officers and get to know them.

You said…

There was a lack of activities within the area.

We did…

We invited Immingham One Voice along to the community forum who publicised what they have going on and they have an app of what’s going on locally – they will publicise the app to all local residents.

You said…

Fly-tipping was an issue within certain areas.

We did…

We’ve passed on those details to the compliance team and they will increase patrols in these areas. They will also raise awareness of how to report fly-tipping and the resulting prosecutions.

You said…

Immingham, Haborough and Stallingborough all have a great community spirit and that is one of the best things about living here.

We did…

We invited neighbourhood watch co-ordinator and the Blue Light Brigade to the community forum to help set up neighbourhood watch groups and to provide support within those communities.

As part of the £67m Town Deal we asked residents and businesses for views on town centre proposals and other things that could be developed.

You said…

That the minster quarter needed open/green spaces, new/improved buildings, seating and culture.

We did…

We developed some preliminary drawings with these in mind and put these out for the public vote.

We’re updating the look of St James Square and we asked you which design ideas you preferred.

You said…

That you preferred option 2 but you liked many elements from Option 1. You liked the tiered seating, preferred the planters over the café barriers but you didn’t like the raised landscape features. Pathways and the labyrinth were also popular choices. You wanted to call the area St James Square.

We did…

With several elements of Option 1 preferred over Option 2 we decided to adopt a mixture of both schemes and update the design.

Although the planters were slightly more popular than café barriers they are prone to anti-social behaviour, high maintenance and damage so we chose café-barriers. We included the tiered seating in the square and following strong advice, from the Police and Grimsby Minster, we decided to create a grass bank to the west of the Minster. We are going to continue calling this area St James Square.

Sea View Street will be improved to enhance the historic character of the street and create a new public space acting as a gateway between Sea View Street and the sea. We asked you about our designs and which aspects you liked.

You said…

That you preferred option A and you also liked the inclusion of trees, seating and lighting. There were mixed views about the textured flooring.

We did…

We are moving ahead with option A. The updated design includes trees, seating, lighting and flooring that is patterned and not textured but there’s a small area dedicated for public art.

As part of an environmental survey, we looked for ways to cut down on household waste. We asked a number of questions about the barriers you face when recycling and how it could be made easier.

You said…

You wanted a single large wheelie bin for all recycling. The current box system was ineffective and led to paper and plastic waste being blown into the street.

We did…

We have piloted a new system to provide weekly collections in different containers. This method of separate recycling is much cheaper than using a single bin, but still goes some way to addressing your concerns.

The pilot scheme includes:

  • A black wheelie bin for plastic and cans
  • A weighted orange bag for paper and card
  • A green box for glass

We are still collecting feedback from the residents who were part of the trial. We have asked them to tell us how they found it and whether there is anything we need to change.

We asked you for ways to improve and increase the use of our public bridleways and footpaths.

You said…

Paths did not link together, you were unable to use the paths due to the poor condition and you wanted circular routes. You wanted a public rights of way map to be made available.

We did…

We have written all of these into the Right of Way Improvement Plan to improve and create a better network over the next 10 years. We are working on delivering an online public rights of way map.

We asked for your views on anti-social behaviour and restrictions on dogs in public places.

You said…

You supported all prohibitions of the PSPO that we proposed. The exclusion dates for dogs on the beach was appropriate.

We did…

We have adopted the PSPO without any amendments to the prohibitions. We kept the same exclusion dates for dogs on the beach.

As part of our environmental survey to make the borough a cleaner and safer place to live, we asked for your views on how to tackle dog fouling, fly-tipping and littering.

You said…

You said that fly-tipping was a problem in your area and a reason for this was the long wait and charges for bulky waste collections.

We did…

We have improved our bulky waste service to make it cheaper and we collect more often so that when you need to get rid of bulky waste you can do so quickly.

You said…

You wanted an external agency to enforce dog fouling, fly-tipping and littering and issue penalty notices which would be at no cost to the council.

We did…

New litter and dog fouling patrols started in North East Lincolnshire in November through an agreement with Doncaster Council. People caught dropping litter or not picking up after their dogs will be fined £100.

We wanted to find out what motivates you to attend an NHS health check, or prevents people from taking part.

We also wanted to explore, how the service is being currently delivered, if it works and to look at more flexible ways to increase attendance.

You said…

You said that you often hadn’t heard about the NHS health check and you often weren’t invited to have a check.  If you did go for a health check, you went as a result of an invitation or your desire to stay healthy.  Almost half of you told us you make changes to your lifestyle because of the health check but a lot of you said you didn’t get offered the necessary support to make the changes.

We did…

We listened.  We will improve the awareness of health checks with targeted invitations, making sure you are aware of any results and the options available to you after the check if you want to make changes.

We asked…

Where would you prefer to have a healthy check, if you had one.

You said…

More than half of you want to have the check at the GP, and a few of you want to use pharmacies and mobile units as an option.

We did…

Going forward, we are proposing a model that gives all the options, mostly centred on using your GP like always, but offering alternatives where we can to fit in with your working day and lifestyle.

Following on from the Joint Strategic Intelligence Assessment, we have applied the following recommendations. These recommendations have been included in a high-level action plan for continued improvement, which is overseen by the Community Safety Partnership and owned by the CSP chair.

Here are the main things you told us you were concerned about.

You said…

Antisocial behaviour (ASB) was your biggest concern

We did…

Prioritised budgets across the Council and managed to secure funding to increase the number of ASB coordinators to three, with each coordinator dedicated to certain wards.

An improved ASB action plan has been developed and approved by our partners in the community and is overseen by the Community Safety Executive Board.

An ASB summit was held with support and involvement from communities from across North East Lincolnshire, with four more local summits currently in the planning stage.

Seven ASB Public Space Protection Orders have been approved by Cabinet and are in the process of being introduced. These should be implemented in the spring.

You said…

We should focus on drug-related crime

We did…

Drug-related crime affects communities nationwide. Organised crime gangs from major cities infiltrating our area and using vulnerable young people to distribute drugs using violence and the threat of violence, which is known as County Lines drug dealing.

Systems have been put in place to identify vulnerable young people who may be targeted, and help protect them from being drawn into drug-related criminal activity.

Drug warrants continue to be executed at every available opportunity where sufficient intelligence has been gathered and supports further action.

You said…

We should focus on violent crime

We did…

Efforts to address the occurrence of violence in public saw it reduce by 30 per cent overall. We continue to focus of alcohol-related violence to keep our public spaces as safe as possible and ensure licenced premises follow the law. Perpetrators of violence are swiftly identified and dealt with.

Violence occurring in private property, including domestic violence, has increased. We accept that this is a more challenging issue, but are actively working to support victims of domestic abuse and prosecute offenders. New categories of violence have been included in the figures, such as malicious communications (including through social media) and stalking, which has inflated the violence figures overall.

All offences of robbery are fully investigated, with the vast majority of cases solved and offenders successfully prosecuted.

You said…

You slightly disagreed that the police in your local area:

  • Are dealing with the things that matter most to people in the community
  • Seek residents’ views about the issues in the community/ know the different groups of people in my area.
  • Can be relied upon to be there when you need them.

We did…

We know that each area has its own unique challenges and issues and what’s needed from us in areas like the East Marsh is very different from what we need to focus our attention on in somewhere like Waltham.

We have dedicated neighbourhood teams in place to really get to the heart of the issues in each ward and help to find long-term solutions – whether that’s through crime prevention, prosecution or helping people deal with the root cause of their offending and make better choices in future.

Drug-related crime and antisocial behaviour remains a top priority for all our teams. We know the impact it has on our communities and we won’t tolerate it.

You can find details of your local neighbourhood policing team on our website, along with information about how you can contact them, what we’re doing to tackle issues in your area, where you can come and meet your local officers and up to date crime prevention advice.

As part of our Humber Talking initiative, we’re knocking on thousands of doors across the force to meet residents face-to-face and find out more about what you like – and don’t like – about your area.

Our teams have already visited hundreds of homes in North East Lincolnshire but don’t worry if you haven’t had a visit yet, we’ve still got more to do.

The answers you’re giving us are helping us and our colleagues in North East Lincolnshire Council and the health service to prioritise and deal with the issues that have the biggest impact on your safety and quality of life.

What you can be assured of is that when you need us, we will be there. As a result of our biggest ever recruitment drive there are now more officers out on the beat and here in North East Lincolnshire we also have the fastest response times in the force too.

You said…

You do not know who your local policing team are and you slightly agree that they are:

  • Where they need to be
  • On duty at the right time
  • Easily contactable
  • Using social media effectively

We have dedicated neighbourhood teams in place to really get to the heart of the issues in each ward and help to find long-term solutions – whether that’s through crime prevention, prosecution or helping people deal with the root cause of their offending and make better choices in future.

You can find details of your local neighbourhood policing team on our website, along with information about how you can contact them, what we’re doing to tackle issues in your area, where you can come and meet your local officers and up to date crime prevention advice.

By signing up to My Community Alert can also get all the latest news and information from your local team sent straight to your inbox.

We did…

Dealing with drug-related crime and antisocial behaviour remains a top priority for all our teams. We know the impact it has on our communities and we won’t tolerate it.

We have carried out a large number of successful drugs warrants and secured significant prison sentences against those who bring drugs onto our streets. We have seized and prevented large amounts of Class A drugs from being sold and protected vulnerable children and adults in this area from being exploited – and we will continue to do so.

A variety of initiatives are in place to tackle antisocial behaviour, depending on the nature of the problem. The main thing for us is that not everything can be fixed solely by having officers out on patrol – though obviously this does have a role to play.

Examples include:

We have issued seven young people with Acceptable Behaviour Contracts in order to prevent them coming together and being abusive and threatening to people using the shops in Second Avenue and Sutcliffe Avenue on the Nunsthorpe estate.

We’re part of an active group of businesses, community groups and other public services who are working together to tackle issues with criminal damage and problems linked to addiction – such as begging and shop theft – in Grimsby town centre and Freeman Street.

A big part of this work is around trying to address the root-cause of the problem. For example, our award winning Early Intervention teams work directly with young people to help them move away from causing trouble and committing crime by showing them there are better options available to them – and helping them to achieve their goals.

For others, it’s about helping them to access support for substance misuse, or finding permanent accommodation.

If people continue to break the law, we will take action – putting them before the courts. (Criminal Behaviour Orders/ prison terms etc)

We work with the council, the OPCC and other agencies to bid for funding (eg the Crime Reduction Fund) to access and provide diversionary activities for young people, such as the Ghetto Park and Fusion Boxing.

We had to reduce the library service to keep it affordable. The only way we could do this was to reduce opening times during the week. We asked you what would be the most suitable times to do this.

You said…

You said to all libraries in the borough on a Monday, but that a six-day a week library service should be maintained.

We did…

Grimsby and Waltham Libraries closed on Monday.

Immingham Library closed on Wednesday.

Cleethorpes Library closed on Friday.

This survey is largely a benchmarking survey, which helps us understand the ‘state’ of the borough and how our services and interventions have made a difference. This helps us to plan for the future and know what does and doesn’t work.

We can also design some services based on your views about particular things. What we have done with these results is under different sections in this page.

We asked for your opinions about police performance and how safe you feel.

You said…

That you use social media, websites and word of mouth to find out about what’s happening in the area.

We did…

The office of the police and crime commissioner have put more information on their website about their Engagement Officers and when they attend community meetings. They now tweet information on a regular basis.

You said…

That Anti-social behaviour (ASB) has the biggest impact on your area.

We did…

The PCC provides the Community Safety Partnership with a Crime Reduction Fund which has supported a number of ASB reduction projects such as youth diversionary activities via Ghetto Park, Fusion Boxing, Climb 4, Grimsby in Bloom & the YMCA. They have also supported projects to reduce homelessness through Harbour Place.

You said…

That drug related crime and disorder was more of a problem than drinking and violence.

We did…

They have also supported projects around substance abstinence, which supports people with keeping away from drugs, via Creative Start & Bushcraft.

You said…

You said that you thought domestic abuse might be an issue across North East Lincolnshire

We did…

They have funded projects supporting Women’s Aid to have more outreach workers.

We asked if you had ever visited the Council website and how well did it meet your expectations.

You said…

A few people (15%) said that it was worse than you expected.

We did…

We are currently conducting a review of the Council website and have asked you for further feedback on how to improve it for our residents.

We wanted to know what local aspiration was like and to understand people’s views about local jobs and industry. We asked where you would like to be in 5 years time and whether anything would get in the way of you achieving your career aim.

You said…

In 5 years time most people would like to be in the same job or a similar job, and for those that wanted a better job or promotion it would be confidence and the lack of opportunity in North East Lincolnshire that would stop you getting there. 15% of you said that you see yourself moving out of North East Lincolnshire in 5 years.

We did…

We pulled together a large ‘So can you’ campaign that used ‘people like me’ to share their stories and promote the jobs that they are in and the journeys they have taken. We also pulled together lots of local information on local available jobs and big local industries on the Lincs2 website to show how much choice and variety there is in North East Lincolnshire coupled with local training courses and opportunities.

We asked how local residents felt about smoke free zones in and around children’s play areas

You said…

Nine out of ten respondents, including the vast majority of smokers, said they would support smoke free zones around children’s play areas.

We did…

We are coming up with proposals to go to Cabinet to implement a voluntary ban on smoking in child focused public spaces.

We asked what sort of information you would be interested in receiving

You said…

That you would like to receive information about voting and elections.

We did…

We made our webpage clearer, made it easier for you to get answers by phone, increased our use of social media messaging, and promoted these messages on our own reception screens, as well as screens in Grimsby Leisure Centre, GIFHE, and Doctors Surgeries.

Modern technology is becoming a staple part of modern life. With more and more services going online we need to be careful that none of our communities are left behind. We asked which devices you used to access the internet and what would make it easier for you if you can’t or don’t use a device to access the internet.

You said…

That sometimes you would like a hand accessing the internet but you don’t like formal lessons. Some people don’t have their own internet access but would like to shop online. You also said you don’t know where you can get free WiFi or help to do things online.

We did…

We have made and published a free wifi map for our area, which we have shared it with our partners

We are also working on a new project with the voluntary sector that aims to support people to use digital technology.

Read about it by downloading the CCG Our Place Our Future feedback (PDF).

We reviewed our PSPO, which gives police the power to control the consumption of alcohol across seven wards in the borough.

You said…

You didn’t think it had reduced street drinking, but you wanted us to keep the PSPO.

We did…

The PSPO was renewed until 2020.

We asked you about the proposed general waste reduction and the impact it would have if it was implemented.

You said…

You were against three-weekly collections for general household waste. You also said you were against reducing the size of your household wheelie bin.

We did…

We have not moved to three-weekly collections and the bin size has not been reduced.

You said…

You highlighted impact to you around:

  • Being unable to wheel the bin onto the street
  • Generating more waste for a variety of factors, including disability or size of household etc
  • Health and hygiene concerns around having to wait three weeks for a collection

We did…

We have made sure that people with larger households, disabilities or young children can be assessed for flexibility in their service (such as being given a bigger bin.)

People who are unable to put their bin out can be signed up for assisted collection service.

Freshney Place’s planning application for a nine screen cinema and seven class A3 retail units was consulted on through the planning process.

You said…

You wanted the barge to remain where it was.

We did…

We have been in direct contact with the owner of the Barge for some time on the basis of working together to keep the Barge in its current location and improve the facilities around it.

You said…

Means testing would block some people on the “borderline” for DFG works from getting help, and this isn’t fair.

We did…

We removed means testing for all DFG works funded by the council.

You said…

The End of Life fast track scheme: The application time needs to be reduced.

We did…

The application time from start to finish will be reviewed as part of the implementation.

You said…

The policy will only be effective if it backed up by innovative and efficient assessors & implementers.

We did…

The council, NLaG, Navigo and CCG are working in close partnership (i.e. regarding housing options and dementia friendly adaptations) to ensure that innovative options are available which will streamline the whole process, and make use of pre-existing assessors/implementers who are “on board” with changing the way the processes are run to achieve better and faster results.

You said…

People living with dementia should receive sufficient support and care at home to meet their needs.

We did…

It is recognised that Dementia friendly home assistance would be most helpful to those with dementia if put in place earlier in the dementia journey, and therefore there is a focus on ensuring those in this position can access the benefits of this discretionary DFG element easily.

You said…

Get new property developers to include more disabled properties in their developments so less need to be adapted – this will build the stock of properties for disabled people to move to.

We did…

There are planned adaptation works to a selection of properties proposed in future housing development. This will ensure highly sort after, fully adapted properties are available within the market. This will provide flexibility and ensure higher need service users have improved housing options.

In addition, innovative funding is being used to adapt social housing stock in line with a pilot for this policy. This is to ensure those who are most vulnerable on the home choice links register and have a need for an adapted property will have appropriate housing options available.

You said…

You don’t feel there is enough CCTV coverage in the area, and you don’t feel safe.

You would like us to target areas of concerns and use temporary cameras when required.

You would like cameras that work, are in good repair, that provide quick, good quality images – you don’t mind us spending money if it spent wisely.

You would like to know the technology works, there is enforcement where crime is filmed.  You wanted a wall of images in Freshney Place to show a live feed of people in the shopping centre.

Some businesses made offers of working with us to improve coverage.

We did…

We amended the draft strategy to emphasise better, more efficient working with the existing technology in a bid to maximise resources. The Civil Rights of capturing peoples’ images need to be understood.

We won’t spend where there isn’t an identified need. However, we intend further research into the deployment of temporary cameras as needed in trouble spots.

We have the details of local businesses who want to work with us and it’s an option to be considered at the CCTV Strategic group

Contact details

Consultation, Municipal Offices, Town Hall Square, Grimsby, North East Lincolnshire, DN31 1HU

Email: [email protected]

Telephone: 01472 313131

Opening times: Monday to Friday 9am to 5pm, except bank holidays