Skip to main content

Digital North East Lincolnshire


Digital Inclusion NEL

Our Digital Inclusion website will help finding courses, training and support to do more online, confidently and safely.

Digital Inclusion is a cross-sector collaboration with a number of organisations working together to create a digitally inclusive borough. We want to make sure no one is left behind as digital becomes the way to access services, communicate with organisations and interact with friends and family

Project Gigabit

‘Project Gigabit’ is the government’s national mission to deliver lightning-fast, reliable broadband for everyone in the UK. Read more about the open market review:

About Digital North East Lincolnshire

Digital North East Lincolnshire helping you to get online and build your digital skills.

Greater digital skills and access can have a positive effect on peoples lives. In North East Lincolnshire we are offering more and more services online and as part of our digital offer we are also supporting people to improve their confidence in using and accessing these services.

Our main aims are to:

  • offer quality online services
  • build digital skills and confidence
  • be fair and inclusive

Here you can find information about where you or your family friends can get some digital support and access free to use computers and WiFi.

Digital support and training

If you need help accessing or using digital to access our services you can do the following.

Digital buddies – Ask for support

If you or someone you know would like to get some help using technology or doing things online then you can request to meet with one of our volunteers.

If you have any questions or struggle to complete the digital support request  form, then you can contact the Council’s contact centre on 01472 313131. You must be over 18 to request support.

Become a digital buddy volunteer

The digital buddy scheme matches volunteers with people who need support. If you are digitally minded and able to help others to become more confident using technology then you can sign up to be a digital buddy volunteer.

Not only will you help others to gain skills and independence you will also be able to:

  • Receive training, earn badges and a get a certificate from the Duke of York Inspiring Digital Enterprise Awards
  • Build your own confidence, skills and experience to enhance your CV
  • Earn Zlto points for your time – You can redeem the points you collect for rewards from local businesses.

To volunteer for this role you will need to be digitally able and 16 or over. Before you become a volunteer we will provide training. If you under 18 we will need to get the consent of a parent or guardian.

Apply to become a digital buddy volunteer .

If you need help accessing our online service you can come in to our Customer Access Points to use our self serve computers and get the help of our friendly customer advisors. Our customer access points are at the Municipal Offices, Grimsby and Civic Centre, Immingham.

Municipal Offices Grimsby, DN31 1HU – Open Monday to Friday 8.30am to 4.30pm (except bank holidays)

Civic Centre, Pelham Road, Immingham, DN40 1QF – Open Mondays and Fridays 9am to 4pm, except bank holidays. Wednesdays are reserved for appointments only.

For more information about this service go to our Customer access points page.

Centre 4 is a community hub on Wootton Road, Grimsby. One of the many things you can do here is ask for support using our online services. Find out all about Centre 4  on their website.

If you need help accessing online services you can always go to one of our Family hubs and speak to a member of staff about how they can support you.

What assisted digital support is available at the Job Centre? Find out more on the Job centre plus  website.

Digital training and learning

If you or your friends and family need some help to learn some computer basics we know some great places to access training and resources.

Build your digital skills:

  • Learn My Way  – Learn my way offer some great online tutorials about using computers, mobile phones and tablets
  • Age UK  – Age UK offer computer training courses explain things clearly in plain English to help you get online
  • Barclays Digital eagles  – Barclays help customers to build digital confidence
  • Good Things Foundation  – The Good Things Foundation digital inclusion and develop digital skills
  • Learn Direct  – Learn Direct help you to improve your skills for work with professional development courses that will get where you want to be

Classroom learning:

  • Franklin Sixth Form College  – Franklin provide a range of ICT and computing courses
  • Lincs2  – Lincs2 is a portal for learning and training opportunities in North East Lincolnshire

Contact details

Email: [email protected]

Telephone: 01472 313131

Opening times: Monday to Friday 9am to 4:30pm, except bank holidays