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IT service and infrastructure


How our ICT services are provided

Our ICT services are provided by an in house team with some external contractual support and maintenance. This is a shared service between North Lincolnshire Council and North East Lincolnshire Council. To see the structure of the shared service view the ICT Shared Service Structure (PDF) .

Our ICT Group Manager is Paul Hudson.

ICT Strategy

The Council’s IT strategy can be accessed here:

Download the North East Lincolnshire Council IT Strategy 2019 – 2022 (PDF)

Cyber security and incidents

We sometimes receive requests for information about our cyber security arrangements and the number and details of any incidents we have experienced. Disclosing information about the arrangements we have in place or the incidents we have experienced would potentially weaken our security position. Providing this information would increase the risk posed to the council’s network and systems by:

  • providing potential attackers with the opportunity to assess our effectiveness in detecting and responding to such incidents
  • compromising the security measures we have in place
  • assisting the targeting of future attacks
  • prejudicing law enforcement activities

Requests for information about our IT security arrangements, including dedicated budgets, training and associated ICT processes, will be exempt from disclosure by virtue of section 31 (1) (a) of the Freedom of Information Act as their disclosure would, or would be likely to, prejudice the prevention or detection of crime. In applying this exemption we have considered the public interest test, and determine the balance of public interest is to ensure the council’s network and systems and the data they hold including personal information are effectively protected.

Requests for information about individual incidents (including the number, type, impact, if reported etc.) will be refused by virtue of section 31 (3) of the Freedom of Information Act. As the release of this information would provide potential attackers with awareness of which incidents were successful or not detected and would inform future attacks, we will neither confirm nor deny whether we hold any information in relation to attacks, as disclosure would, or would be likely to, prejudice the prevention or detection of crime. Again, in applying this exemption we have considered the public interest test and determine that the balance of public interest is to ensure the council’s network and systems and the data they hold, including personal information, are effectively protected.

ICT spending

Details of payments made by the council are published every month on our Spending data page. This includes payments made to suppliers for ICT services. We also publish details of contracts awarded on our Contracts and tenders page.

Any procurement enquiries should be directed to our Commissioning and Delivery team at Procurement-Info_Requests@nelincs.gov.uk. Depending on value, ICT requirements will be advertised through the regional (Yorkshire and Humber) procurement portal YOR Tender .

Yorkshire and Humber Public Service Network

North East Lincolnshire Council is part of the Yorkshire and Humber Public Service Network (YHPSN), which is a shared regional approach to ICT. The services procurement requested one supplier provide all the services in nine themes, and was won by Virgin Media Business.

IT services

  • Legacy Support
  • Control Rooms
  • Application & Integration
  • Access Control
  • Consultancy

  • Telephony services & support
  • Fixed line telephony
  • Fixed handsets
  • Fixed / mobile convergence
  • Voice call packages
  • Messaging (email)
  • Authentication / Access Control
  • Directory Services
  • Unified Communications
  • Co-location and hosting

  • Video / Audio conferencing
  • Tele-presence solution
  • Fully managed service
  • HD (1080p)
  • Desktop Conferencing
  • Conference Recording

  • Supply, installation and maintenance
  • Power supplies
  • Equipment room infrastructure
  • Environmental controls
  • Fire monitoring and suppression
  • Access control
  • Data centre staffing

  • Call centre survey
  • Support and maintenance
  • Telephony integration
  • Call routing
  • Management tools
  • Application integration
  • Contact centre relocation
  • Contact centre staffing

  • Network coverage
  • Number portability
  • SMS and MMS
  • Telephony and data integration
  • Mobile device security
  • Mobile voice & data billing
  • Mobile handsets
  • Paging services

  • New structured cabling
  • Re-use partner equipment
  • Traffic management and monitoring
  • Provision of LAN equipment
  • LAN maintenance
  • LAN/WAN acceleration technologies
  • PSN accredited services

  • Secure gateway services
  • Perimeter gateways
  • DNS services
  • Messaging gateways
  • Internet proxy and filtering
  • Digital certificate portal

Contact details

Strategic Business Support, Cleethorpes Civic Offices, Knoll Street, Cleethorpes, North East Lincolnshire, DN35 8LN

Email: ictinformation@nelincs.gov.uk

Telephone: 01472 313131

Opening times: Monday to Thursday 8:30am to 5pm and Friday 8:30am to 4:30pm, except bank holidays