IT service and infrastructure

How our ICT services are provided

Our ICT services are provided by an in house team with some external contractual support and maintenance.

Download the North East Lincolnshire Council ICT Structure (PDF, 82KB) .

Helen Knights is our Head of ICT and Digital.

ICT strategy

Download the North East Lincolnshire Council IT Strategy 2019 – 2022 (PDF) .

Cyber security and incidents

We sometimes receive requests for information about our cyber security arrangements and the number and details of any incidents we have experienced. Disclosing information about the arrangements we have in place or the incidents we have experienced would potentially weaken our security position. Providing this information would increase the risk posed to the council’s network and systems by:

• providing potential attackers with the opportunity to assess our effectiveness in detecting and responding to such incidents
• compromising the security measures we have in place
• assisting the targeting of future attacks
• prejudicing law enforcement activities

Requests for information about our IT security arrangements, including dedicated budgets, training and associated ICT processes, will be exempt from disclosure by virtue of section 31 (1) (a) of the Freedom of Information Act as their disclosure would, or would be likely to, prejudice the prevention or detection of crime. In applying this exemption we have considered the public interest test, and determine the balance of public interest is to ensure the council’s network and systems and the data they hold including personal information are effectively protected.

Requests for information about individual incidents (including the number, type, impact, if reported etc.) will be refused by virtue of section 31 (3) of the Freedom of Information Act. As the release of this information would provide potential attackers with awareness of which incidents were successful or not detected and would inform future attacks, we will neither confirm nor deny whether we hold any information in relation to attacks, as disclosure would, or would be likely to, prejudice the prevention or detection of crime. Again, in applying this exemption we have considered the public interest test and determine that the balance of public interest is to ensure the council’s network and systems and the data they hold, including personal information, are effectively protected.

ICT spending

Details of payments made by the council are published every month on our Spending data page. This includes payments made to suppliers for ICT services. We also publish details of contracts awarded on our Contracts and tenders page.

Any procurement enquiries should be directed to our Procurement Team who can be contacted by email at procurement@nelincs.gov.uk or by phone on 01472 323018. Depending on value, ICT requirements will be advertised through the regional (Yorkshire and Humber) procurement portal YOR Tender .

Public Service Network – Yorkshire and Humber

A regional procurement was carried out to provide a Call-Off Framework for the delivery of managed IT network infrastructure providing connectivity to the Public Services Network (PSN) and Health Social Care Network (HSCN) services.

Redcentric have been awarded the framework contract for the Yorkshire and Humber PSN (YHPSN). Under the framework Redcentric are providing connectivity services on an initial 5-year term.

IT services

Contact details

ICT, Cleethorpes Civic Offices, Knoll Street, Cleethorpes, North East Lincolnshire, DN35 8LN

Email: ictinformation@nelincs.gov.uk

Telephone: 01472 313131

Opening times: Monday to Thursday 8:30am to 5pm and Friday 8:30am to 4:30pm, except bank holidays