Contact us
You can order most services, pay for things, and find information quickly and easily on this website.
Please go to the relevant part of the website to find what you want. You can access services through the home page, using the menu in the header above, or by using our search engine.
If you can’t find the information you need online you can contact us by phone, email or post, or visit us in person. Doing things online is much cheaper than other contact methods, so means we can spend more on essential services, so please only contact us if the information you would like is not available on our website.
My Account
Our self service portal securely checks who you are and allows you to use a single account to access a range of public services online. You can apply for services, report issues and track the progress of your requests quicker and easier than ever before. Get started now using My Account.
Pay it, Report it, Apply for it
- To make a payment, go to our Pay it page
- To report an issue go to our Report it page
- To make an application visit our Apply for it page
If you can’t find the service contact details on our website you can contact our customer contact centre.
Email: customer.requests@nelincs.gov.uk
In person: Visit our Customer Access Points page for details of the services available and where to go.
Social media
You can keep up to date with our latest news and information by following us on our social media accounts.
Twitter: @NELCouncil
Facebook: http://www.facebook.com/NELCouncil
Instagram: https://instagram.com/nelcouncil/
For information about our social media guidelines read the Social Media and Web Chat guidelines (PDF)
Social care
Visit our Safeguarding and social care section for more details.
Emergency planning and flooding
Visit our Emergency planning and flooding section for more information.
Telephone
Telephone number: 01472 326286
Option 1 – Libraries
Option 2 – Tourism and Arts
Option 3 – Leisure Centres, swimming pools and sports centres
Telephone number: 01472 326287
Option 1 – Make a payment
Option 2 – Housing Benefits
Option 3 – Council Tax
Option 4 – Business Rates
Option 5 – Debt Management
Telephone number: 01472 326288
Option 1 – Bin or box collection service
Option 2 – New, replacement containers or repairs
Option 3 – Garden waste and recycling
Option 4 – Bulky waste, white goods, clinical waste and sharps collection
Option 5 – Community recycling centre enquires
Option 6 – Asbestos disposal enquiries
Telephone number: 01472 326289
Option 1 – Planning
Option 2 – Building Control
Option 3 – Council Assets, buildings, valuations and architects and asset management service desk
Telephone number: 01472 326294
Option 1 – Careers Advice Services (Lincs 2)
Option 2 – Educational Visits and Outdoor Learning
Option 3 – Young People’s Support Projects
Option 4 – Young and Safe
Option 5 – Youth Offending Service
Telephone number: 01472 326290
Option 1 – Phone and ride
Option 2 – Parking services
Option 3 – Education transport
Option 4 – Report issues about roads, street lighting, footways and drains
Telephone number: 01472 326291
Option 1 – Education Welfare Service
Option 2 – Education transport
Option 3 – Support for children special educational needs
Option 4 – School admissions
Option 5 – Adult Education and Community Learning
Option 6 – School Exclusions
Telephone number: 01472 326292
Option 1 – For information and advise about childcare, funding and activities
Option 2 – Query or concern about a child
Option 3 – Family Hubs
Option 4 – Fostering and adoption
Option 5 – Services for children with a disability
Option 6 – Special educational needs
Option 7 – Through Care
Option 8 – Local Safeguarding Children’s Board
Telephone number: 01472 326300
Option 1 – Street cleansing
Option 2 – Roads, footpaths and drains
Option 3 – Nuisance, antisocial behaviour and abandoned vehicles
Option 4 – Trees, parks and open spaces
Option 5 – Anything else
Telephone number: 01472 326295
Option 1 – Make an appointment to register a Birth or Death
Option 2 – Marriages and citizenships enquiries
Option 3 – Duplicate or replacement certificate
Option 4 – Bereavement services
Telephone number: 01472 326296
Option 1 – Homelessness
Option 2 – Home choice lincs
Option 3 – Advice or assistance on rented property conditions
Option 4 – Grants for people with a disability
Option 5 – Heating and energy installation grants
Option 6 – Empty homes and derelict land
Telephone number: 01472 326297
Option 1 – Investing in North East Lincolnshire
Option 2 – Business Centres and Business Units
Option 3 – Regeneration Projects and Grants
Option 4 – Job related enquiries
Telephone number: 01472 326298
Option 1 – Report Benefit Fraud
Option 2 – Make a complaint, provide feedback or give a compliment
Option 3 – Information requests
Option 4 – Whistleblowing
Option 5 – Report Councillor or Officer Fraud
Telephone number: 01472 326299
Option 1 – Environment Health
Option 2 – Licensing
Option 3 – Trading Standards
Telephone number: 01472 313131
Option 1 – if you know the extension number press 1 now
Option 2 – if you wish to make a payment
Option 3 – for Housing benefit, Council Tax or Business Rates
Option 4 – for Refuse collection, garden waste collection and recycling collection
Option 5 – to report problems about streets, street lighting, parks or open spaces
Option 6 – to speak to an agent
Post
Any incoming post for North East Lincolnshire Council can be sent to North East Lincolnshire Council, Municipal Offices, Town Hall Square, Grimsby, North East Lincolnshire, DN31 1HU
Any item of incoming postage that has been held as undeliverable due to insufficient postage paid will not be collected by North East Lincolnshire Council. Any item will remain in possession of the external postal service used by the sender until such a time that the sender pays all outstanding postage fees. Whilst the external postage service has any items in their possession all accountability for loss, damage, theft rests with them and as such any associated queries/correspondence should also be directed to the external postal service. North East Lincolnshire Council would highly recommend that items of value are never sent through the post, if sending by post cannot be avoided then items should be sent by recorded delivery.
