Mental and emotional health
Our Wellbeing Service can support you with:
- Low mood
- Anxiety
- Stress management
- Weight management
- Daily routines or finding focus in life
- Confidence & self-esteem
- Healthy eating & physical activity
- Stopping smoking

Crisis support is available 24/7 if you call 01472 256256. If someone is in immediate danger please call 999.
I need mental and emotional support services for:
Adults
An adult’s mental health can be affected by work stress, money worries, relationship problems, and health issues. It’s important to notice signs of mental health struggles, such as ongoing sadness, anxiety, or changes in behaviour. Seeking help or support groups can be helpful, and keeping a healthy lifestyle with regular exercise, a balanced diet, and enough sleep is also key to good mental health.
- NAViGO – 24/7 mental health support for all ages.
- SHOUT – Text ORANGE to 25858 at any time of day or night
- Samaritans – Call 116 123
- CUDOX – Call 01472 236 672
- Andy’s Man Club
- Every Mind Matters
- NHS Talking Therapies
- Wellbeing Service – Call 01472 325500 or submit a referral to the wellbeing service
- The Silverline – Call 0800 470 80 90.
- Connect NEL – Call 01472 403403
- Open House at Docks Academy
- Women’s Aid – Call 01472 575757 or email [email protected]
- Blue Door Sexual Violence – Call 0800 197 47 87, at our office on (01724) 841 947 or email [email protected])
- Navigo
Have you been affected by suicide?
- Together Bereavement by Suicide supports people who have been affected by a suicide. To self-refer, call 01482 240133 or email [email protected],uk.
- Call NEL Bereavement Support Service on 01472 250623.
- Survivors of Bereavement by Suicide
If you are experiencing money struggles that are leaving you in distress, you could be entitled to financial support, such as council tax reduction and housing benefit.
Visit the council’s financial help page or call 01472 313131.
Or contact Citizens Advice Bureau on 0800 144 8848 or email [email protected].
- The Comeback – Call 07586 458586 or email [email protected]
- We Are With You – Call 01472 806890
- Gamblers Anonymous -Email [email protected] or call 0330 094 0322
- For more gambling information – Harmful gambling
The Silver Line Helpline is a free, confidential telephone service just for older people.
We provide friendship, conversation and support 24 hours a day, 7 days a week. Call free on 0800 4 70 80 90 or visit The Silverline.
- Navigo – advice and support
Apps
StayAlive – Essential suicide prevention for everyday life
The app includes:
- A safety plan with customisable reasons for living
- A LifeBox where you can store photos and memories that are important to you
- Strategies for staying safe and tips on how to stay grounded when you’re feeling overwhelmed
- Guided-breathing exercises and an interactive Wellness Plan
Children and young people
The health of your mind is so important, and some times we need a little help to make things better. You are not alone and there is lots of help out there. You can find lots of information and support about your mental health as a young person by visiting NAViGO – Young People and Mental Health.
- Kooth is a free online counselling and emotional well-being platform for children and young people aged 11 to 18.
- Young Minds Matter is the mental health service for children and young people (CAMHS).
- Compass GO is a Mental Health Support Team who work with children, young people, families and educational settings.
- School nurse service is available by texting 07507 331620.
- Young Minds is amental health charity committed to improving children’s wellbeing and mental health.
- The Mix has everything from homelessness to finding a job, from money to mental health.
- On My Mind aims to empower young people to make informed choices about their mental health and wellbeing.
- Mind is a mental health charity. We are here to make sure no one has to face a mental health problem alone.
Would you rather speak to someone virtually? Help is available on messenger with: - Kooth
- The Mix 1-2-1 chat
- ChildLine 1-2-1 Counsellor Chat
- Beat Eating Disorders One to One Web Chat
- Young Minds Crisis Messenger
- Diana Award Crisis Messenger
- Calm Zone Web Chat
Stress, worry and anxiety are normal emotions that everyone feels at times. When you feel this way you might notice things change in your body, such as your heart racing, feeling sick or dizzy, having a tight chest or feeling as though you are out of breath, and these are just a few changes you might experience.
You might try to avoid situations which make you feel this way as a coping strategy, but in the long term this can make anxiety worse. It is important to speak to a trusted adult who can help you.
Support can be found at:
Support for exam stress can be found at:
Young Minds – Pressure to do well in exams can be overwhelming and affect your mental health.
Bereavement is when someone close to us dies. Grief affects people in different ways and many people find they experience the following:
- Denial (shock, confusion, fear, or avoidance- ‘No, I do not want to believe this has happened)
- Anger (frustration, irritation, anxiety, fear)
- Questioning (bargaining, trying to find meaning, telling your story about when you last saw the person)
- Depression (overwhelmed, helpless, hostile, sad, and tearful)
- Acceptance (moving on, finding new ways to live, finding normality)
There are no right or wrong ways to deal with grief, it is important that you take care of yourself at this time.
Support can be found at:
Helplines:
Anger is an emotion that everyone feels at times. It’s a normal and healthy emotion that can be triggered if we feel frustrated, mardy, threatened or have been treated in ways we don’t like. Sometimes anger can make us behave in a way or say things that we would not normally do and this can impact on home and school life.
Usually anger is the ‘tip of the ice-berg’ and underneath there are lots of other situations and emotions going on that we may need some support to deal with.
Support can be found at:
If we don’t get enough sleep at night this can make us feel poorly, tired and grumpy the following day. It can be difficult to concentrate on things such as schoolwork. There are different reasons that we may have trouble sleeping and it is important to have a good bedtime routine, and make sure the bedroom is calm and relaxing.
Sometimes it is difficult to fall asleep and it can feel like your mind is full of activity, and other times you may wake up early and then struggle to fall back to sleep.
Support can be found at:
Some people self-harm when feelings become too overwhelming and they do not feel they can express themselves. There are lots of different types of self-harm and often young people use it to cope with their emotional pain. Sometimes it seems like harming yourself is the only way you have of managing or controlling your feeling, but with some help you can find other ways to cope.
Support can be found at:
Helplines:
Panic attacks are a form of anxiety and can happen for no apparent reason. They can be very scary and distressing at the time and usually last around 5-20 minutes.
When having a panic attack, you will notice things happening to your body which can include feeling your heart racing, feeling sick and dizzy, or hot or shaky. Panic attacks are frightening at the time; however, they are not dangerous and will not cause you any physical harm.
If you suffer from panic attacks and it is important you speak to a trusted adult to get some help.
Support can be found at:
Barnardo’s provide support and advice to LGBTQ children and young people and those questioning their sexuality and gender identity.
Stonewall Youth offers helpful advice and information for LGBTQ children and young people.
The Proud Trust are a charity who support LGBT+ youth.
Mermaids supports trans and gender-diverse children, young people, and their families.
Mindline Trans+ is a UK-wide helpline run by and for trans, non-binary, gender-diverse and gender-fluid people and their friends and family. It offers a confidential listening service.
Genderbread is a teaching tool, useful for understanding and explaining the social construct of gender.
Young minds aim to offer support to all young people, so they receive the best possible mental health support and have the resilience to overcome life’s difficulties.
Rise above is a website full of interesting, useful and inspiring stories, videos, games and advice relating to a lot of prevalent topics that young people are experiencing or need some extra information on.
Kids health For young people it offers support and advice on health, puberty, emotions and life.
Self-esteem is how you feel about yourself, and this can be heavily influenced by social media, celebrities, and the ‘latest’ fashions. Someone with low self-esteem may feel unhappy with how they look and think they are ugly or unlikeable. This can lead to lack of confidence and not joining it with others which can lead to feeling lonely and isolated.
Support can be found at:
Young Minds – Body image is how we think and feel about ourselves physically, and how we believe others see us. Find out what you can do if you are struggling with the way you look.
Be Real – Help create a body confident nation with the Be Real Campaign.
Fixers – Young people using their past to fix the future.
Helpline:
Our body needs the right fuel to keep it going and working well, and this includes a healthy balanced diet with plenty of fluids throughout the day. If we don’t put enough ‘fuel’ into our body it doesn’t work well and we feel tired and have difficulty concentrating which can impact on home and school life.
If we put the wrong ‘fuel’ into our bodies i.e. energy drinks or too much sugar resulting in feeling tired and sluggish.
Support can be found at:
Beat – The UK’s eating disorder charity. We exist to end the pain and suffering caused by eating disorders. We are a champion, guide and friend to anyone affected, giving individuals experiencing an eating disorder and their loved ones.
Young Minds – Everyone eats differently, but if the way you eat is taking over your life, then you could have an eating problem. But you are not alone.
Mind – Explains eating problems, including possible causes and how you can access treatment and support. Includes tips for helping yourself, and guidance for friends and family.
Rethink Mental Illness – This section covers what eating disorders are, the symptoms are and how you can get treatment. You might find it useful if you have an eating disorder yourself, or if you care for someone who does.
Helplines:
- Helpline: 0808 801 0677
- Student Line: 0808 801 0811
- Youth Line: 0808 801 0711
Bullying is a type of behaviour that can happen anywhere including online, school, home and in the community. This behaviour includes things like hitting, threatening, being cruel and name calling. It can hurt both emotionally and physically and is repeated over a period of time.
Being bullied can have a massive impact on your emotions and mental health and it is important to speak to a trusted adult so that they can help deal with the bullying as soon as possible.
Support can be found at:
Young Minds – Bullying affects over one million young people every year, and anyone can be bullied. Here’s what you can do if you’re being bullied.
Anti-Bullying Alliance – Tools and information if you are being bullied.
Helplines:
Healthy Minds
Find out how to keep your mind healthy, how to help yourself and others get better, signs and symptoms of mental health problems and where to get help in an emergency.
If you or someone you know is unwell, unsafe or having thoughts of suicide then please get urgent help. There are places to go and people you can speak to, you are not alone.
Crisis support is available 24/7 if you call 01472 256256. If someone is in immediate danger please call 999.
Mindfulness and staying well
Staying well is easier if you recognise the signs early and learn ways to help you manage. Here you will find information about the five ways to wellbeing and tips about how to be mindful.
The five ways to wellbeing
- Connect – Talk and listen, be there, feel connected
- Be active – Do what you can, enjoy what you do, move your mood
- Take notice – Remember the simple things that give you joy
- Keep learning – Embrace new experiences, see opportunities, surprise yourself
- Give – Your time, your words, your presence

For more information and advice about the give ways to wellbeing you can visit Mind – 5 ways to wellbeing or NHS – 5 ways to wellbeing.
Get support before things get worse!
Feeling stressed, anxious, or low? If you are showing early signs of becoming unwell, it’s important you get the support you need.
NHS Every Mind Matters has information about keeping well during this time of uncertainty. They have expert advice and practical tips to help you look after your mental health and wellbeing.
If you’re struggling, it’s okay to ask for help.
Urgent help
If you need immediate support:
- NAViGO Single Point of Access – Call 01472 256256
- Samaritans – Call 116 123
- SHOUT – Text ORANGE to 85258
Local and national support services
Mental Health Services
Peer Support
Bereavement Support
- NEL Bereavement Service – 01472 250623
- Together Bereaved by Suicide – 01482 240133
- Survivors of Bereavement by Suicide (SoBS) – 0300 111 5065
Domestic Abuse
Addiction & Gambling
Children & Young People
Young Minds Matter (CAMHS) – 01472 252570
CompassGO
KOOTH
School Nurses – 01472 323660 or [email protected]
Other Support
Citizens Advice – 0800 144 8848
The Silver Line (Older people) – 0800 470 8090
Time to get help
If you’re struggling then it’s time to get help. Here you will find our about mental health problems, stigma around mental health, depression, anxiety and the early warning signs of psychosis.
When is it time to get help?
- Long lasting sadness or irritability
- Avoiding social situations
- Increasing use of alcohol or drugs to cope with feelings
- Feeling hopeless or trapped
- Detachments from reality, paranoia or hallucinations
- Reckless or risky behaviour
- Increasing feelings of anger, hostility or violence
Rethink is a charity who aim to end mental health discrimination. Their website has advice and information which can help you feel more confident talking about your mental health.
What is mental health?
Depression
Depression is a low mood that lasts for a long time, and affects your everyday life.
In it’s mildest form, depression can mean just being low in spirits. It doesn’t stop you leading your normal life but makes everything harder to do and seem less worthwhile. At it’s move severe, depression can be life-threatening because it can make you feel suicidal.
Anxiety
Everyone has feelings of anxiety at some point in their life. It can be perfectly normal to feel anxious, like when you’re about to sit an exam or have a job interview.
Anxiety is our bodies way of keeping us safe and protect us from danger (Fight, Flight or Freeze).
Eating disorders
An eating disorder is a mental health condition where you use the control of food to cope with feelings and other situations.
- Unhealthy eating behaviours may include eating too much or too little, or worrying about your weight or body shape
- Teenagers between 13 and 17 are mostly affected
- Most people can recover from an eating disorder with treatment
Rharian Fields – NAViGO’s specialist eating disorder service.
FREED (First Episode Rapid Early Intervention for Eating Disorders) is a service available through NAViGO for 16 to 25 year olds who have had an eating disorder for three years or less (anorexia, bulimia, binge eating and more)
Psychosis
Psychosis is a detachment from reality.
The two main symptoms of psychosis are:
- Delusions – where a person has strong beliefs that are not shared by others.
- Hallucinations – where a person hears, sees and in some cases feels, smells, or tastes things that do not exist outside their mind.
Helping someone else with mental health
Not knowing what to do for the best when supporting someone you know with a mental health problem can be really hard.
If you are finding it hard to talk to someone you know about these issues then Heads together – Talking mental health guide or NAViGO – Worried about a mate can help you have those difficult conversations.
Ask Twice campaign

Suicide prevention training
Talk Suicide is a suicide prevention campaign ran by the Humber and North Yorkshire Health and Care Partnership.
It has a free 20 minute online training course that could help you save a life. It gives you advice and tips on how to talk to someone about suicide.