Missed collections
Why has my bin not been emptied?
Bin crews can’t empty your bin if they are:
- Not out for collection – bins must be outside your property or at the agreed collection point before 7am
- Overflowing – don’t put any extra rubbish out with your bin because it won’t be taken
- Too heavy
- Contaminated with the wrong rubbish or recycling
- Unable to be collected because a vehicle has blocked access
Before you report a missed collection…
- Were your bins outside your property boundary/agreed collection point before 7am on collection day?
- Were the correct items placed in the correct bin?
- Was your bin not overfilled or too heavy to be collected safely?
Missed collections can only be reported after 2:30pm on the scheduled day of collection or before 12pm the following day.
We review all reported missed collections and if your bins were found to be missed for a reason, crews will not return until your next collection date.
Please take your bins back in as soon as possible so they do not block the streets and highways.
Contact details
Telephone: 01472 326288, option 1, between Monday to Friday, 8:30am to 5pm, except bank holidays