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COVID-19: NELC service updates

9:00 am, Friday, 6th November 2020 - 4 years ago


North East Lincolnshire Council has released details of how it will be supporting residents and businesses as new national lockdown restrictions came in force on Thursday 5 November, and will be in place until Wednesday 2 December, in England.

During lockdown, you can only leave your house for specific reasons, including:

  • For education
  • For work, if you cannot work from home
  • For exercise and recreation outdoors, with your household or on your own, or with one person from another household or support bubble
  • For medical reasons, appointments and to escape injury and harm
  • To shop for food and essentials
  • And to provide care for vulnerable people, or as a volunteer.

Full guidance is available from the government’s website:

In terms of local services provided by the council:

Core public services

Waste and recycling: There are currently no changes planned to the collection rounds, and the Community Recycling Centres remain open.


  • Civil ceremonies – all weddings and ceremonies have been cancelled from 5 Nov to 1 Dec in line with Government guidelines.
  • The crematorium will be open for funerals, but the office is closed to the public.
  • The crematorium grounds, Scartho Road and Cleethorpes cemeteries are closed to the public. Cemetery grounds and the crematorium are now only open to those attending a service or paying respects at a grave.


Phone n Ride is continuing to run throughout lockdown to help with essentials trips such as essential shopping, medical appointments, visiting support bubbles.

New and replacement bus passes: available from AGE UK in Cleethorpes on Wednesdays (appointment only) – call 01472 344976, option 2; available from Centre4 (appointment only) – call (01472) 236688. For renewals, you can also call the council’s contact centre on 01472 313131. Grimsby Central Library and Immingham Civic Centre Community Hub are both closed and applications will be temporarily unavailable.

Leisure and shopping 

  • Grimsby Top Town Market remains open for traders selling essential produce.
  • Grimsby Fishing Heritage Centre and the Time Trap museum will be closed.
  • Parks, open spaces, the beach and playgrounds remain open. 
  • Meridian Showground – there are no events planned at the showground until Feb. 
  • Public Toilets will remain open. 

Community support

Homelessness: we are working with Harbour Place and other partners as normal to provide emergency night shelter over the winter period. If you see someone sleeping rough, call the 24 hour NELC Home Options Team number on 01472 313131 or Harbour Place Day Centre during office hours on 01472 344118. 

Lots of support information is available on or You can also call the council COVID helpline (01472) 313131 option 0 between 8.30am and 5pm Monday to Friday. 

For adult social care, befriending, mental health or medical enquiries people should still call (01472) 256256. 

Business support

Information about the Local Restrictions Support Grant for premises that have been ordered to close during the lockdown has been released and is available on the Council’s website. Additional information about the discretionary grant scheme will be available soon.

There will be regular reviews of council services during the lockdown period, and should things change, information will be issued through our formal channels.

Cllr Philip Jackson, Leader of North East Lincolnshire Council said: “We’re all working together to do everything we can to help everyone through these difficult times.

“Our renewed focus is directed to dealing with the second wave of this pandemic and the effects locally, whilst making sure that, as far as practicable, business as usual service delivery happens. It’s likely that some services will need to change again, but we’ll keep you informed if that happens.

“The new lockdown will bring extra challenges and an understandable degree of concern and some frustration; however, it’s absolutely vital that we join together as we did in the Spring and do whatever’s required in order to save lives and protect the most vulnerable.”

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