On your collection day your bin or boxes must be outside your property or at the agreed collection point before 7am. Don’t put any extra rubbish out with your bin because it won’t be taken.
Crews can’t empty your bin or boxes if they are:
- not presented for collection
- too heavy
- contaminated with the wrong rubbish or recycling
- unable to be collected because a vehicle has blocked access
Reporting a missed collection
We review all reported missed collections and if your bin or boxes were found to be missed for a reason, crews will not return until your next collection date.
You can report missed collections from 2:30pm until the following midday.