Bus and train information

Bus pass

For information on bus passes (Concessionary travel scheme) go to the Bus pass page.

For statutory school bus pass applications go to School transport.

Bus and train information

Real time bus information

Major bus stops in North East Lincolnshire have been fitted with Real Time Information (RTI) signs.

Real Time Information works using satellite tracking of the bus location. It calculates the arrival times based on the current traffic conditions and journey times.

More information on Real Time Information can be found on the Traveline website.

Support for visually impaired bus users

We have Royal National Institute of Blind People (RNIB) react key fobs to support visually impaired residents use our real time bus information signs.

The fobs allow users to hear announcements at bus stops telling them which bus stop they are at, where they are heading towards and when buses are due to arrive.

For information on how it works go to the RNIB website.

The fobs cost £50. To apply for or replace your fob call our contact centre on 01472 313131.

Applications for a RNIB react fob will need to provide an
original registration card proving they are registered with with the Independent Adult Social Care Services as being blind or partially sighted. If you are not registered, we will require medical evidence from an eye consultant.

To contact the single point of access for further details relating to registration cards, please contact Single Point of Access by phone on 01472 256256 (option 2) or by email at [email protected].

Any comments or queries about My Next Bus real time bus information system, please contact us at [email protected].

Traveline

Using the Traveline website, passengers can plan journeys from and to a postcode, postal address, town or village, named station or stop, or point of interest.

Or passengers can give the Traveline experts a call on 0871 200 22 33 to plan their bus journey.

The Traveline call centre is open 8am to 8pm daily. Calls cost 12p per minute plus any charges your network provider makes.

Bus service status information is also available on the Traveline website.

Bus information by text

Travellers can also check the next buses from a particular bus stop by sending the bus stop code in a text to 84268.

The code is displayed on timetable in the case. The code is specific to an individual stop for travel in that one direction and the code for the stop in the other direction will be different.

The message sent will cost a normal text message charge. In most areas the reply will cost up to 25p.

There are currently over 700 stops or shelters around North East Lincolnshire. We aim to encourage bus usage by providing quality waiting facilities, stop-specific timetable information, and signs with ‘text for bus’ information at many stops.

Over the last few years we have made improvements to the quality of bus stops in the area. New stops and shelters have been installed and raised kerb bus stops are making it easier for everyone to get on and off buses.

Report damage

To let us know about issues with damaged or broken bus stops and shelter, complete the Bus stops and public transport form.

In the first instance the damage will be made safe and then full repairs to the stop or shelter will be undertaken.

Requests for new stops and shelters

If you have a request for a new stop or shelter then contact us by email at [email protected] or by telephone on 01472 324982.

How we work

Our bus stops and bus shelters guidance explains how we deal with and manage:

requests for new bus stops
reviews of existing bus stop locations
requests for new bus shelters
reviews of existing bus shelters

Download and read our Bus stops and shelters guidance (Word, 310KB) .

For details of the Governments long-term National Bus Strategy for England go to our Business cases and funding page.

A bus operator can run services where and when it wishes provided that the details are first registered with the Traffic Commissioner.

A period of 28 days notice must be given before a new service starts, or is changed or withdrawn. Most bus services in North East Lincolnshire run commercially and our opportunity to intervene in the market is constrained by legislation but some services are run with subsidy to fill gaps in the commercial network where it is justified.

In partnership with local operators we have introduced a number of public transport initiatives to the area. These include the 3 and 4 bus service with its 10 minute frequency and 30 minutes in the evenings and on Sunday’s, the Europarc bus service, which now runs on a Saturday, and the demand responsive Phone ‘n’ Ride service.

Travelling on public transport can be difficult for the elderly or disabled. North East Lincolnshire Council in partnership with the Falls Prevention Collaborative have created a series of cut-out cards. You can use these cards to tell the driver about any requirements that you may have when getting on the bus.

All you need to do is:

Print off the sheet which can be downloaded below
Cut out the card(s) that are appropriate to you
Keep them with your bus ticket / concessionary travel pass.
When you get on a bus, hold the card up to let the driver know what help you need.

Download and print the Safe Journey Card (PDF, 254KB) .