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Bus and train information


Bus pass

For information on bus passes (Concessionary travel scheme) go to the Bus pass page.

Bus and train information

Real time bus information

Major bus stops in North East Lincolnshire have been fitted with Real Time Information (RTI) signs.

Real Time Information works using satellite tracking of the bus location. It calculates the arrival times based on the current traffic conditions and journey times.

More information on Real Time Information can be found on the Traveline website.

Find live bus information using the Real time bus information service .

Support for visually impaired bus users

We have Royal National Institute of Blind People (RNIB) react key fobs to support visually impaired residents use our real time bus information signs.

The fobs allow users to hear announcements at bus stops telling them which bus stop they are at, where they are heading towards and when buses are due to arrive.

For information on how it works go to the RNIB website.

The fobs cost £50. To apply for or replace your fob call our contact centre on 01472 313131.

Applications for a RNIB react fob will need to provide an
original registration card proving they are registered with with the Independent Adult Social Care Services as being blind or partially sighted. If you are not registered, we will require medical evidence from an eye consultant.

To contact the single point of access for further details relating to registration cards, please contact Single Point of Access by phone on 01472 256256 (option 2) or by email at focus@nhs.net.

Any comments or queries about My Next Bus real time bus information system, please contact us at transport@nelincs.gov.uk.

Traveline

Using the Traveline website, passengers can plan journeys from and to a postcode, postal address, town or village, named station or stop, or point of interest.

Or passengers can give the Traveline experts a call on 0871 200 22 33 to plan their bus journey.

The Traveline call centre is open 8am to 8pm daily. Calls cost 12p per minute plus any charges your network provider makes.

Bus service status information is also available on the Traveline  website.

Bus information by text

Travellers can also check the next buses from a particular bus stop by sending the bus stop code in a text to 84268.

The code is displayed on timetable in the case. The code is specific to an individual stop for travel in that one direction and the code for the stop in the other direction will be different.

The message sent will cost a normal text message charge. In most areas the reply will cost up to 25p.

There are currently over 700 stops or shelters around North East Lincolnshire. We aim to encourage bus usage by providing quality waiting facilities, stop-specific timetable information, and signs with ‘text for bus’ information at many stops.

Over the last few years we have made improvements to the quality of bus stops in the area. New stops and shelters have been installed and raised kerb bus stops are making it easier for everyone to get on and off buses.

Report damage

To let us know about issues with damaged or broken bus stops and shelter, complete the Bus stop and shelters  form.

In the first instance the damage will be made safe and then full repairs to the stop or shelter will be undertaken.

Requests for new stops and shelters

If you have a request for a new stop or shelter then contact us by email at transportenquiries@nelincs.gov.uk or by telephone on 01472 324982.

How we work

Our bus stops and bus shelters guidance explains how we deal with and manage:

  • requests for new bus stops
  • reviews of existing bus stop locations
  • requests for new bus shelters
  • reviews of existing bus shelters

Download and read our Bus stops and shelters guidance (PDF, 485KB) .

North East Lincolnshire Council and Stagecoach Grimsby and Cleethorpes/Lincolnshire have formed a ‘Quality Bus Partnership’ to encourage a shift away from cars and towards buses by providing high quality services and improved bus stop networks throughout North East Lincolnshire.

The purpose of the partnership is to:

  • identify and implement measures which will encourage greater use of bus services in North East Lincolnshire
  • set out the roles and responsibilities of each of the partners in achieving an improved environment and modal change to public transport
  • establish a standard for quality local bus service operation within North East Lincolnshire

The ‘Quality Bus Partnership’ agreement covers areas such as:

  • how information is provided for passengers
  • publicity of the services
  • the cleaning of vehicles
  • allowing for customer feedback
  • maintenance of bus shelters and stops

A bus operator can run services where and when it wishes provided that the details are first registered with the Traffic Commissioner.

A period of 56 days notice must be given before a new service starts, or is changed or withdrawn. Most bus services in North East Lincolnshire run commercially and our opportunity to intervene in the market is constrained by legislation but some services are run with subsidy to fill gaps in the commercial network where it is justified.

In partnership with local operators we have introduced a number of public transport initiatives to the area. These include the 3 and 4 bus service with its 10 minute frequency and 30 minutes in the evenings and on Sunday’s, the Europarc bus service, which now runs on a Saturday, and the demand responsive Phone ‘n’ Ride service.

Travelling on public transport can be difficult for the elderly or disabled. North East Lincolnshire Council in partnership with the Falls Prevention Collaborative have created a series of cut-out cards.  You can use these cards to tell the driver about any requirements that you may have when getting on the bus.

All you need to do is:

  • Print off the sheet which can be downloaded below
  • Cut out the card(s) that are appropriate to you
  • Keep them with your bus ticket / concessionary travel pass.
  • When you get on a bus, hold the card up to let the driver know what help you need.

Download and print the Safe Journey Card (PDF, 254KB) .

‘Bus it’ mobile information bus

Regular bus and rail surgeries are held throughout the year organised by specialist transport charity The City of Hull and Humber Environment Forum and delivered in partnership with North East Lincolnshire Council, ENGIE and local transport providers.

All are welcome to visit the free events to find out information about public transport services, including rail routes in North East Lincolnshire, Dial-a-Ride and Phone ‘n’ Ride services.

Bus and train timetables are available throughout the day and help with journey planning.


Related websites

Traveline

Stagecoach

Public Transport in North Lincolnshire

National Rail

Transpennine Express

East Midlands Trains

Northern Rail

Smart Commute

Contact details

Public Transport, New Oxford House, 2 George Street, Grimsby, North East Lincolnshire, DN31 1HB

Email: transport@nelincs.gov.uk

Telephone: 01472 313131