North East Lincolnshire Council

Pay your council tax

We are currently having issues with the following:

Council Tax balances

Council Tax balances may not be showing correctly when you pay online or by our telephone payment line. Any payments you have made will have been credited to your account as normal. If you wish to confirm the balance of your account please telephone us on 0300 3030164 option 5, or email .

Council tax accounts set up after 18 October 2019

There may also a problem with council tax accounts set up after 18 October 2019. If your account started on or after that date you currently will not be able to pay online or on the telephone payment line. In the meantime you can pay by other methods listed on this page (direct debit/standing order/Paypoint outlet/Post Office/bank transfer/post/telephone us on 0300 3030164 option 5).

We apologise for any inconvenience caused and hope to have these problems sorted out shortly.

To pay you will need your account reference number, which can be found above the barcode on your bill.

Pay by Direct Debit

Direct Debit is the easiest way to pay your council tax. You can set up the payments to be made on the 1st, 8th, 15th or 22nd of the month. Payments made by Direct Debit are also protected by the Direct Debit guarantee.

If you do not already pay by Direct Debit this can be set up over the telephone. If you are the bank account holder and the bill you want to pay is in your name, give us a call on 0300 3030164 selecting option 5. You can also print off the Set up Direct Debit form (PDF), complete and sign it and either send it by post to the address on the form or email it to

Pay online

You can make a payment online, using a debit or credit card by completing our Council tax payment form.

You will need your account reference and your card details to hand. The balance shown will be the total balance on your account and not always the amount that is due on this instalment. You can manually enter your instalment amount to pay what is currently due.

To avoid paying online each month you can set up a Direct Debit.

Pay by telephone

You can pay over the telephone by debit or credit card. Have your account reference number and card details to hand and call 0300 3030164 (option 1) any time of the day.

Pay at the post office or a pay point

Take your bill to a post office or a shop that accepts pay point payments and they will take the payment. A full list of these can be found at allpay. You must take your bill with you for payment to be accepted. You should keep your receipt as proof of payment.

Pay by standing order

You must arrange this with your own bank

  • Ensure that only your account reference number is quoted (as shown on your bill)
  • Our bank account number is 63830578
  • Sort code 20 35 43 (Barclays Bank)

Direct bank transfer

If you bank online, you can use your own bank’s facilities to make a payment online.

  • Ensure that only your account reference number is quoted (shown on your bill)
  • Our bank account number is 63830578
  • Sort code 20 35 43 (Barclays Bank )

When is payment due?

There are four payment dates possible depending on your payment method.

  • Monthly payments – 1st or 15th of the month
  • Direct debit – 1st, 8th, 15th or 22nd of the month

New payments are usually set up for the 1st of the month. To change this please contact the council tax team.

Amounts due should be paid on or before the instalment dates shown on your bill. Notices will be issued if payment is not received by the due date. Failure to pay your bill may result in the option to pay by instalments being withdrawn.

Your council tax balance

You can view your council tax balance online by registering on our self service portal. Once you are logged in, go to the My Accounts section and confirm your council tax account details to view your balance. You will need your account reference number to do this.

Lost your bill

If you have lost your bill please call 0300 3030164 option 5 to request another copy.

Council Tax Liability and Billing team (telephone and postal enquiries only), Local Taxation and Benefits, Municipal Offices, Town Hall Square, Grimsby, DN31 1HU


Telephone: 0300 3030164 option 5

Telephone opening times: Monday to Friday 9 am to 4:30 pm, except bank holidays