Carers support

A carer is anyone who provides unpaid support to someone with an illness, disability, frailty, or substance use issue. If someone relies on you to manage daily life, you are a carer.

For telephone support:

The Carers’ Support Service – 01472 242277 (8am to 7pm weekdays and 10am to 2pm on weekends)

Single Point of Access – 01472 256 256 (24 hours a day, 7 days a week)

Young Carers

The Young Carers Project and other support services for young Carers

Professionals

Responsibilities and resources for professionals supporting Carers

Carers’ Support Centre

The Carers’ Support Centre is where Carers in North East Lincolnshire can access a wide range of services to help them manage their caring role.

Visit their website for more detailed information including:

Money
Emotional wellbeing
Physical health
Specialist advice
Support groups
Advocacy

Carers Support Centre

Carers’ Voice

We’re a local forum led by Carers, for Carers.

Together, we:

Speak up about the challenges Carers face
Hold services and professionals accountable
Push for real improvements in care, support, and recognition

Whether you’re caring for a loved one, navigating systems, or fighting for better services – your voice matters.

Get involved

Related council services

Useful resources

How do I get a carers assessment and find out if I am eligible?

Adult Carers of Adults should Call Single Point of Access on 01472 256256. If you want information about Carers’ Needs Assessments or support to request one, register with the North East Lincolnshire Carers’ Support Service and they will support you to make a referral into the Single Point of Access.

Carers who appear to have any level of need for support must be offered and can also request an assessment. Carers can have an assessment independent of the person they care for, even if the person cared for is not in receipt of care/support, or has refused an assessment of their own needs.

Carers with eligible unmet need will be supported to put a support plan together (where necessary) and access, where necessary, additional support to meet those needs.

Find more information at: Carers Support Service

Carer support – Navigo
Carers Wellbeing Worker Service – Care Plus Group – Supports Carers of older people and Carers of adults with a learning and/or physical disability. Call 01472 571120.
Getting help and support as a carer – Alzheimer’s Society
Carers Trust
Mental health helplines

Carers’ Voice – Carers Support Service – for any Carer over 18 living in North East Lincolnshire.
Our Forum – Carers UK – for any Carer over 18.
Care Community – HealthUnlocked – for any Carer over 18.
North East Lincolnshire’s Parent Carer Forum – for Parent Carers in North East Lincolnshire.

Carers’ Support Centre – Call 01472 242277
Centre4 – Call 01472 403403
Citizens Advice – Call 01472 252500
MoneyHelper
Benefits and financial support if you’re caring for someone – GOV.UK

Getting help in an emergency – Carers UK – this also includes information on Carers Alert Card,
The Herbert Protocol (PDF, 390KB) – A national scheme adopted by Humberside Police. It encourages carers, families, friends or neighbours, to hold information about the person with Dementia or memory impairment that can help the police find them if they go missing.
Planning for the future – Carers Support Service

The Carers’ Support Service – free support to carers including counselling, peer groups, benefits advice, training, and wellbeing activities.
Support for Carers in North East Lincolnshire – Focus – delivers adult social care across North East Lincolnshire, including Carers’ Assessments, respite care, safeguarding, and access to wellbeing resources.
Carers UK – national charity supporting unpaid carers with expert advice, advocacy, and community connections.
Carers Trust – works with local organisations to support unpaid carers.
Family action – national charity offering practical, emotional, and financial support to families facing poverty, mental health challenges, and social isolation.
St Andrew’s Hospice – provides free, specialist palliative care for adults and children with life-limiting conditions in North East Lincolnshire.
Assisted Living Centre or Wheelchair services – Diana Princess of Wales Hospital – provide you with advice and information on equipment if you need some extra help at home to be able to maintain your independence.
Support for carers, Age UK – for those caring for older people.
Caring for someone with complex needs from autism to ADHD – Carers UK
Your rights in work – Carers UK – guidance about your statutory rights as a working carer.

Read our Carers Strategy 2023 – 2026 (PDF, 4MB)

If you have any queries, complaints, or compliments around the Carers services or pathways in North East Lincolnshire please let us know by contacting The Carers’ Support Service or Healthwatch North East Lincolnshire.