North East Lincolnshire Council

Phone ‘n’ ride

Phone ‘n’ ride is an on demand bus service managed by ENGIE in partnership with North East Lincolnshire Council. Unlike traditional bus services, Phone ‘n’ ride has no fixed route or timetable – you tell us where you want to go. Phone ‘n’ ride operates using three buses in both the rural and urban areas of North East Lincolnshire.

All of our vehicles are low floor suitable for wheelchair access, but are not suitable for large powered scooters.


You must register with us to use the Phone ‘n’ ride service but registering is very easy. You can either complete the Online registration form or alternatively you can contact the Phone ‘n’ ride team by telephone.

Registration is FREE and will only take 5 to 10 minutes. The only eligibility criteria we use is that passengers must be able to get on and off the bus with only minimum assistance. Holders of a valid national concessionary fare pass are entitled to use the service in line with the rules governing the scheme.

Phone ‘n’ ride times

Monday to Saturday between 7 am and 7 pm (Christmas, Easter and Bank Holiday times may differ).

Phone ‘n’ ride bookings

Bookings can be made Monday to Friday between 8.30 am and 5 pm by telephoning our contact centre on 01472 324440.

Fares and map

Rural Zone

  • Single Adult – £1.30
  • Single Child – £0.65

Urban Zone

  • Single Adult – £2
  • Single Child – £1

e.g. any journey made wholly within the green urban zone will cost £2.00, journeys crossing the pink and blue zones cost £2.60, a journey crossing the orange and green zones would cost £3.30.

Transport Officer, Phone n Ride, Origin Two, 2 Origin Way, Europarc, Grimsby, North East Lincolnshire, DN37 9TZ


Telephone: 01472 324440

Opening times: Monday to Friday 8.30 am to 5 pm, except bank holidays

Please note:
The code of conduct leaflet is currently being updated with the following information.

IMPORTANT NOTE – Should a journey no longer be required please telephone the Contact Centre at least 24 hours before departure. The earlier we are informed the more customers can take advantage of the service.

Should the cancellation be out of Contact Centre operating hours 8.30 am to 5 pm (Mon – Fri), please call Essential Fleet Services on 01507 603417.