North East Lincolnshire Council

Phone ‘n’ Ride

Phone ‘n’ Ride is an on demand bus service with no fixed route or timetable. You make the bookings and tell us where you want to go.

We have three buses in both the rural and urban areas of North East Lincolnshire. All of our vehicles are low floor suitable for wheelchair access, but are not suitable for large powered scooters.

Registration

You must be registered to use the service, but registering is easy. You can do this online on our Phone ‘n’ Ride booking site, selecting the new user option.

You can also register by telephone on 01472 324440. Registration is free and will only take 5 minutes. The only eligibility criteria we use is that passengers must be able to get on and off the bus with only minimum assistance. Holders of a valid national concessionary fare pass are entitled to use the service in line with the rules governing the scheme.

Phone ‘n’ ride times

Monday to Saturday between 7 am and 7 pm (Christmas, Easter and Bank Holiday times may differ).

Phone ‘n’ ride bookings

The easiest way to book a journey is online using our Phone ‘n’ Ride booking site.

If you are making a booking by telephone then you must call us on 01472 324440, Monday to Friday between 8.30 am and 5 pm.

Fares and map

Rural Zone

  • Single Adult – £1.30
  • Single Child – £0.65

Urban Zone

  • Single Adult – £2
  • Single Child – £1

e.g. any journey made wholly within the green urban zone will cost £2.00, journeys crossing the pink and blue zones cost £2.60, a journey crossing the orange and green zones would cost £3.30.

Data Protection

North East Lincolnshire Council in partnership with ENGIE collects and processes your personal data for the purpose of allowing you to arrange transport through the Phone ‘n’ Ride on-demand bus service. We will process your personal data in accordance with the General Data Protection Regulation (GDPR) and only disclose your personal data to the operator of the on-demand bus service. For further details about the processing of your personal data please see the Full Privacy Notice in the related documents section below or got to our Data protection page.

Transport Officer, Phone n Ride, New Oxford House, 2 George Street, Grimsby, North East Lincolnshire, DN31 1HB

Email: phonenride@nelincs.gov.uk

Telephone: 01472 324440

Opening times: Monday to Friday 8.30 am to 5 pm, except bank holidays

Please note:
The code of conduct leaflet is currently being updated with the following information.

IMPORTANT NOTE – Should a journey no longer be required please telephone the Contact Centre at least 24 hours before departure. The earlier we are informed the more customers can take advantage of the service.

Should the cancellation be out of Contact Centre operating hours 8.30 am to 5 pm (Mon – Fri), please call Essential Fleet Services on 01507 603417.