North East Lincolnshire Council

Phone ‘n’ Ride

Phone ‘n’ Ride is an on demand bus service with no fixed route or timetable. You make the bookings and tell us where you want to go.

We have three buses in both the rural and urban areas of North East Lincolnshire. All of our vehicles are low floor suitable for wheelchair access, but are not suitable for large powered scooters.

Register for Phone ‘n’ Ride

You must be registered to use the service, but signing up is easy. You can do this online on our Phone ‘n’ Ride booking site, selecting the new user option.

Phone and ride bus

You can also register by telephone on 01472 324440. Registration is free and will only take 5 minutes. The only eligibility criteria we use is that passengers must be able to get on and off the bus with only minimum assistance. Holders of a valid national concessionary fare pass are entitled to use the service in line with the rules governing the scheme.

Phone ‘n’ Ride service times

The Phone ‘n’ Ride buses run Monday to Saturday, between 6.30am and 6.30pm. Christmas, Easter and bank holiday times may differ.

Phone ‘n’ Ride bookings

The easiest way to book a journey is online using our Phone ‘n’ Ride booking site.

If you are making a booking by telephone then you must call us on 01472 324440, Monday to Friday between 8.30am and 5pm. You can only book a journey 6 days in advance.

Cancel a journey

If you have booked a journey and it is no longer needed then let us know by phone on 01472 324440 at least 24 hours before departure. The earlier you let us know the better for other customers wanting to use the service.

Phone ‘n’ Ride fares

Rural zone charge

  • Single adult £1.30
  • Single child £0.65

Urban zone charge

  • Single adult £2
  • Single child £1

A journey made within one zone will cost either £1.30 or £2 depending on whether it is rural or urban.

If your journey crosses two zones then the charges for those zones will be added together. For example if your journey crosses the pink and blue rural zones it will cost £2.60, and if your journey crosses the rural orange and urban green zones it would cost £3.30.

Data Protection

We collect and process your personal data to allow you to arrange transport through the Phone ‘n’ Ride service.

We will process your personal data in accordance with the General Data Protection Regulation (GDPR) and only disclose your personal data to the operator of the service.

For further details about the processing of your personal data please see the Full Privacy Notice below or go to our Data protection page.

Transport Officer, Phone n Ride, New Oxford House, 2 George Street, Grimsby, North East Lincolnshire, DN31 1HB

Email: phonenride@nelincs.gov.uk

Telephone: 01472 324440

Opening times: Monday to Friday 8.30 am to 5 pm, except bank holidays