North East Lincolnshire Council

Phone ‘n’ ride

A new online booking system is coming soon!

Phone ‘n’ ride is an on demand bus service managed by ENGIE in partnership with North East Lincolnshire Council. Unlike traditional bus services, Phone ‘n’ ride has no fixed route or timetable – you tell us where you want to go. Phone ‘n’ ride operates using three buses in both the rural and urban areas of North East Lincolnshire.

All of our vehicles are low floor suitable for wheelchair access, but are not suitable for large powered scooters.


You must register with us to use the Phone ‘n’ ride service but registering is very easy. You can either complete the Online registration form or alternatively you can contact the Phone ‘n’ ride team by telephone.

Registration is FREE and will only take 5 to 10 minutes. The only eligibility criteria we use is that passengers must be able to get on and off the bus with only minimum assistance. Holders of a valid national concessionary fare pass are entitled to use the service in line with the rules governing the scheme.

Phone ‘n’ ride times

Monday to Saturday between 7 am and 7 pm (Christmas, Easter and Bank Holiday times may differ).

Christmas 2018 and New Year 2019 

23 December 2018 – Closed

24 December – Open

25 – 26 December – Closed

27 – 29 December – Open

30 December – Closed

31 December – Open

1 January 2019 – Closed

2 January – Service operating times resume as normal

Phone ‘n’ ride bookings

Bookings can be made Monday to Friday between 8.30 am and 5 pm by telephoning our contact centre on 01472 324440.

Re-register with Phone ‘n’ ride

Due to the recent change in General Data Protection, if you have not travelled with the Phone ‘n’ Ride service within the last 12 months, you will need to re-register your details before booking your next journey.

Registering is very easy, you can either complete the Online registration form or alternatively you can contact the Phone ‘n’ ride team by telephone.

Data Protection

North East Lincolnshire Council in partnership with ENGIE collects and processes your personal data for the purpose of allowing you to arrange transport through the Phone ‘n’ Ride on-demand bus service. We will process your personal data in accordance with the General Data Protection Regulation (GDPR) and only disclose your personal data to the operator of the on-demand bus service. For further details about the processing of your personal data please see the Full Privacy Notice in the related documents section below or got to our Data protection page.

Fares and map

Rural Zone

  • Single Adult – £1.30
  • Single Child – £0.65

Urban Zone

  • Single Adult – £2
  • Single Child – £1

e.g. any journey made wholly within the green urban zone will cost £2.00, journeys crossing the pink and blue zones cost £2.60, a journey crossing the orange and green zones would cost £3.30.

Transport Officer, Phone n Ride, New Oxford House, 2 George Street, Grimsby, North East Lincolnshire, DN31 1HB


Telephone: 01472 324440

Opening times: Monday to Friday 8.30 am to 5 pm, except bank holidays

Please note:
The code of conduct leaflet is currently being updated with the following information.

IMPORTANT NOTE – Should a journey no longer be required please telephone the Contact Centre at least 24 hours before departure. The earlier we are informed the more customers can take advantage of the service.

Should the cancellation be out of Contact Centre operating hours 8.30 am to 5 pm (Mon – Fri), please call Essential Fleet Services on 01507 603417.