Phone ‘n’ Ride
Phone ‘n’ Ride customers across North East Lincolnshire continue to benefit from a £3 bus fare cap as part of the Department for Transport’s fares initiative to support travel in rural communities and towns.
May Bank Holiday 2026
Please be advised there will be no service on Monday 4th May 2026 & Monday 25th May 2026
Phone ‘n’ Ride
Phone ‘n’ Ride is an on-demand bus service with no fixed route or timetable. You make the bookings and tell us where you want to go.
The Phone ‘n’ Ride buses are available to book both in the rural and urban areas of North East Lincolnshire. All vehicles are low floor suitable for wheelchair access Please note; Electric or Powered Wheelchairs must be assessed first, prior to booking first travel on the service.
The service cannot transport powered scooters or bicycles.
The service runs from Monday to Saturday between 6:30am and 6:30pm (excluding bank holidays).
The Phone ‘n’ Ride service is changing how passengers book trips, the information below explains how to book trips.
Book a trip
For bookings can be made via the Phone ‘n’ Ride app. The Phone ‘n’ Ride app is available to download from the Apple App store and Google Play store.
All Phone ‘n’ Ride customers are encouraged to register a mobile phone number with the service and use the app where possible. By using the app you will be able to track your vehicles route, make bookings 24/7 up to 1 hour in advance, pre-pay your journeys in and have regular notification alerts about your booking.
On the right-hand side of this page step-by-step guides are available to explain how to set-up the app and how to make a booking.
Cancel a journey
To cancel your journey, passengers can either cancel the booking on the app or call the friendly team during office opening hours on 01472 324440.
Journeys must be cancelled up to 30 minutes before you are due to travel. Cancelling your journey with advance notice helps us to support other passengers with their travel requests.
If you are travelling outside office opening hours (Monday to Friday between 8.30am to 5pm) and your bus has not arrived, please call 01472 324440. This number will automatically divert to Stagecoach who will be able to assist you. Please note during out-of-office hours, Stagecoach cannot assist with advance bookings, advance cancellations or general queries as these must go through to the team during office opening hours.
Cost of a journey
Under the new national government initiative, the maximum that will be charged for an adult single fare journey on the demand-responsive bus service will be just £3 from 1 January 2025 to 31 December 2025.
Fares are based on zones and are shown on the fare map below. All fares shown on the map are single adult fares.
Holders of a valid National Concessionary Bus Pass can use the Phone ‘n’ Ride service for free in line with the rules governing the scheme.
Phone ‘n’ Ride fare map
Using the Phone ‘n’ Ride service
Journeys booked via the app – At the time of booking, you will initially be given a 20-minute pick-up window on the app. You will also receive a reminder of your booking the night before. Approx. 30 minutes before your trip you will receive a text message from us providing a more accurate collection time.
The app will count down the minutes to your vehicle’s arrival by showing your buses location in real-time, and you’ll be notified when the vehicle is 10 minutes away, and notified again when the bus arrives at the pick-up point. Make sure you’re at the pick-up spot when the vehicle arrives!
Journeys booked via a phone booking – You will receive a message to your mobile phone or landline the day before you’re due to travel (around 8pm) with your estimated booking window.
Please be ready at your pick-up point a couple of minutes before you’re due to travel, pay your fare or show your concessionary bus pass and enjoy the journey. If your vehicle has not arrived within your booking window, please contact the team.
Group bookings
All group bookings are to be made via the Phone ‘n’ Ride Team by calling 01472 324440 or by email at [email protected]. Please make it clear the request is for a group booking when contacting us.
Group booking guidelines:
- At least 5 people travelling together between any two locations within the Phone ‘n’ Ride operation area at the same time during normal operational hours.
- Maximum vehicle capacity is 14 people, and there is also a space for a wheelchair (subject to an assessment). Larger groups may be able to be accommodated on multiple vehicles (please ask our team for advice about this).
- Group bookings can be made in advance of the normal 28 day booking window, so please let the team know in plenty of time.
- One member of the group should be nominated as the ‘group leader’, they will be responsible for making the booking and notifying the service of any changes. The group leader will need to be registered with Phone ‘n’ Ride, there is no requirement for other members of the group to also be registered.
Whilst the Operations Team will make every effort to help with your journey request, the service has limited capacity and there is no guarantee that the request will be successful.
All passengers travelling agree to abide by the guidelines set out in the Phone n Ride Frequently Asked Questions and Service User Information.