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Council Tax



SMS text messaging service

The Local Taxation and Benefits Service (includes Council Tax, Benefits, Business Rates and Debt Recovery teams) are now using SMS text messages to provide you with information about our service.

If we already have your mobile number in our system you will be signed up for the service automatically. If we don’t have your mobile number or your number has changed recently and you would like to receive SMS texts please send an email to [email protected].

Opting out

If you would like to opt-out of receiving SMS text messages please email [email protected] to confirm that you do not wish to receive information from us by SMS text message. You will need to give your account number, name and address so we can update your details accordingly.

Who sends the message

The SMS text messages are sent by North East Lincolnshire Council and will show as ‘NEL Council’. The sending of messages is a confidential service, your mobile number will not be shared with third parties and we will not send you any other marketing messages to your phone.

These are only used in some cases and you should not rely on us sending you a text message to update you about your account.


Contact details

  • 0300 3030164 option 5
    Telephone opening times: Monday to Friday 9am to 4:30pm, except bank holidays
  • [email protected]
  • Council Tax, Local Taxation and Benefits , Municipal Offices, Town Hall Square, Grimsby, North East Lincolnshire, DN31 1HU