Table of Contents
Report for North East Lincs Council
- Report Creator: North East Lincs Council’s Web Team
- Evaluation Commissioner: North East Lincs Council
- Evaluation date 29 October 2020
Summary of the evaluation findings
The new nelincs.gov.uk site went live on 23 September 2020 and as there were some delays that were beyond the Council’s control, the site was not 100% complete and there was a few remaining issues. After the launch date, both the Development Team and the Web Team worked through the remaining accessibility issues and a more thorough test was conducted, against the full Web Content Accessibility Guidelines (WCAG) 2.1 Level AAA. The conformance level that all public sector bodies are required to meet is WCAG 2.1 AA and it was the commitment of the Council to launch a product that exceeded the minimum required standard and many best practices and AAA criteria were met during the development of this site. We tested this site against the AAA specification, but with a conformance target of Level AA. The site meets and in many instances exceeds the minimum required standard and therefore, complies with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (PSBAR).
18 pages were tested using the Web Content Accessibility Guidelines – Evaluation Method (WCAG-EM) and the pages selected for evaluation included main template pages (Home, Search, Bin Schedule (3 steps), Accessibility, Coronavirus, News, Pay it and Contact), 6 pages were identified during random selection, using a random number generator and the additional pages were added to the test methodology, such as those related to Blue Badge and Special Educational Needs, as these were deemed to be pages that were likely to be accessed by users that would most benefit from the accessible features within the application.
The evaluator has a related degree in computer science (where user experience and digital accessibility were studied as part of a self-led project) and experience working as a front-end software developer in the private sector. The results of this test are, to the best of the evaluator’s skills and beliefs an accurate reflection of the overall accessibility of nelincs.gov.uk. The opinion of the evaluator is that the code and content of nelincs.gov.uk exceeds the minimum requirements set forth in WCAG 2.1 AA and is therefore compliant. There are third party tools that are hosted on external sites that the Council is working with suppliers with, to obtain accessibility statements and remediate any identified issues.
Scope of the evaluation
|Website name||North East Lincs Council|
|Scope of the website||18 pages were identified for evaluation, which included:|
A selection of primary pages that included all of the layouts, widgets and tools used throughout the application (Home, Search, Bin Schedule (3 steps), Accessibility, Coronavirus, News, Pay it and Contact).
6 pages were selected at random, using a spreadsheet and a random number generator.
4 additional pages were selected such as Blue Badge and 3 from the Special Educational Needs pages, as these were deemed to be pages that were likely to be accessed by users that would most benefit from the accessible features within the application.
|WCAG Version||WCAG 2.1|
|Conformance target||Level AA|
|Additional evaluation requirements||The report will test all pages that were selected by the evaluator against the full Level AAA criteria, but with a conformance target of Level AA, using all listed devices, browsers and tools.|
There are presently in excess of 2,500 documents, including .docx (Word), .xslx (Excel) and PDF (Adobe). The documents were not tested at this stage. the Web Team have reduced the number of documents from over 12,000 to 2,500 and all documents submitted for publication are only published if they meet accessibility checks, unless they are exempt (such as plans or maps) and where a document is exempt, a text alternative exists.
There are some documents that do not pass accessibility checks, as initially we were unable to meet the demand, whilst providing training to the entire organisation and reviewing the content across all pages. We estimate that about 10 – 20% of documents uploaded after 23 September 2018 may have accessibility issues. The Council aims to resolve all of these documents by 31 March 2021, subject to capacity and resources.
There are a number of third-party tools used across this site, such as forms, payment portals and maps. We have been working with external suppliers, pushing for the necessary enhancements to be made, we will test a number of user-journeys, that rely on these third-party tools and provide a report and an update to the statement, as soon as practicably possible.
|Accessibility support baseline||Firefox (latest version) on a Windows device with NVDA (primary screen reader combination)|
Chrome (latest version) on a Windows device (primary non-screen reader testing browser)
Mobile Safari (latest version) on an iPad, with Voiceover (Primary tablet testing device, including screen reader, zoom and usability)
Mobile Chrome (latest version) on an Android phone (Primary mobile testing device, including screen reader, zoom and usability)
Internet Explorer 11 on a Windows device (Voice input testing and basic presentation checks)
|Relied upon technologies||HTML5|
Overview of audit results
|Principle||Level A||Level AA||Level AAA|
Detailed audit results
Principle 1 Perceivable
1.1 Text Alternatives
1.2 Time-based Media
Principle 2 Operable
2.1 Keyboard Accessible
2.2 Enough Time
2.3 Seizures and Physical Reactions
Principle 3 Understandable
3.3 Input Assistance
Principle 4 Robust
Sample of audited web pages
- Home page (https://nelincs.gov.uk/)
- Coronavirus Guidance and Support page (https://www.nelincs.gov.uk/covid-19-guidance-and-support/)
- Search results page (https://www.nelincs.gov.uk/?s=tax)
- Pay It page (https://www.nelincs.gov.uk/pay-it/)
- News page (https://www.nelincs.gov.uk/news/)
- Top Town market trader celebrates 101 years in business (https://www.nelincs.gov.uk/long-standing-top-town-market-trader-celebrates-101-years-in-business/)
- Accessibility Statement page (https://www.nelincs.gov.uk/accessibility/)
- Contact us page (https://www.nelincs.gov.uk/contact-us/)
- Health, Wellbeing and Social Care page (https://www.nelincs.gov.uk/health-wellbeing-and-social-care/)
- Adult Social care page (https://www.nelincs.gov.uk/health-wellbeing-and-social-care/adult-social-care/)
- Bin Collection Schedule page (https://www.nelincs.gov.uk/refuse-collection-schedule/)
- Bin Collection Schedule step 2 page [example postcode] (https://www.nelincs.gov.uk/?s=dn311hu)
- Bin Collection Schedule results page [example postcode] (https://www.nelincs.gov.uk/?s=dn31+1hu&uprn=11070357)
- Apply for, Renew, Replace or Cancel your Blue Badge page (https://www.nelincs.gov.uk/streets-travel-and-parking/parking/blue-badge/apply-renew-replace-cancel-blue-badge/)
- Special Educational Needs and Disabilities (SEND) and Local Offer page (https://www.nelincs.gov.uk/children-families-and-schools/send-and-local-offer/)
- School Term Dates page (https://www.nelincs.gov.uk/children-families-and-schools/schools-and-education/school-term-dates/)
- SEND: Finding Help and Support or Making a Complaint page (https://www.nelincs.gov.uk/children-families-and-schools/send-and-local-offer/send-finding-help-and-support-or-making-a-complaint/)
- SEND: Health and Social Care page (https://www.nelincs.gov.uk/children-families-and-schools/send-and-local-offer/send-health-and-social-care/)