We offer a paid for garden waste collection service which runs from April 2019 until the end of March 2020.
Please note that there is a break in this service over the winter months, from the end of November or start of December until mid-February.
Your collection day and week may have changed this year. You need to check your garden waste collection dates on our collection schedule page. The schedule for 2019/20 will be available from the middle of March 2019. If you are unable to do this online then you can give us a call on 01472 326288.
By agreeing to pay for the service you will be accepting the terms and conditions of the service which can be found at the bottom of this page.
Sign up and pay online
To sign up and pay online complete our Garden waste payment form.
Change your address for garden waste collections
If you have changed address please complete our Garden waste change of address form to let us know.
Report a missed bin
To report a missed bin complete our Missed bin collection form.
Payment can be made online using the pay it link at the top of this page. You can also pay at a Post Office or Pay point by presenting a barcoded letter. If you have not received a letter you can let us know by completing the online form Garden waste opt in.
Post Office: Payment can be made by cash, debit or credit card at any Post Office.
Pay Point agents. There are over 90 Pay Point outlets for you to choose from. To find the nearest outlet please visit www.allpay.net/outlets. Please note this is a cash only service however some Pay Point agents (at their discretion) accept other forms of payment by credit or debit card.
Debit card payments will not be subject to a surcharge. Cheques are not accepted.
Speech recognition line on 01472 326222 – you will need the 12 digit unique property reference number (UPRN). Find my UPRN.
Waste services hotline on 01472 326288 option 3 for all enquiries, if you are experiencing problems in making a payment or if you did not receive a bar coded letter.
- Grass and hedge cuttings
- Plants and cut flowers from your garden
- Weeds and fallen fruit
- Twigs and small branches
No thank you
- Bottle tops or corks
- Cartons (milk, juice cartons etc.)
- Garden tubs
- Garden sheeting
- Jar lids or any plastic
- Paint or chemical tins, aerosol or pressurised cans
- Plant pots
- Plant with soil or compost on them
- Plastic bags or polystyrene
- Shop bought plants and flowers
- Soil compost
- Vegetable peelings or kitchen food waste are not permitted. This is due to animal byproducts legislation, when using the windrow composting system on farmland, as we do in North East Lincolnshire
North East Lincolnshire Council has arranged with a national company to subsidise prices of home composters to residents in North East Lincolnshire.
The prices are:
- 220L compost bin £9 and a second at £4.50
- 330L compost bin £10 and a second at £5
- Single delivery charge of £4.99 per order
View the NEL Get Composting website at http://www.nel.getcomposting.com/ and take advantage of this fantastic offer.
The compost bin will take garden and uncooked vegetable food waste and other organic materials (card, paper). Composting at home is not affected by any animal by-products legislation, which is why you may compost vegetable peelings from your kitchen.
You should complete the opt-out form to arrange for the garden waste bin to be reclaimed by the Council. In the event you no longer have the wheeled bin then a charge of £25 will be made. If the agreement is cancelled by you at any stage/period after payment has been made then no refund is issued.
You can get rid of your garden waste free of charge at the community recycling centres in Grimsby and Immingham. Find out more on our Recycling page.
Waste and recycling scheme – Presenting your waste for collection correctly – (PDF) – section 46 insert
If you cannot find what you are looking for above you can call the number below and select the relevant option:
Telephone: 01472 326288
- Bin or box collections including missed collections
- New or replacement bin, recycling box or arrange a repair
- Recycling enquiries
- Bulky waste, white goods collection or clinical waste & sharps collection
- Community recycling centres
- Domestic asbestos disposal
Social media: Twitter general enquiries @NELCouncil
Opening times: Monday to Friday 8.30 am to 5 pm except bank holidays