North East Lincolnshire Council

Garden waste

If you are paying online you will need the 12 digit unique property reference number (UPRN). This can be found on a barcoded letter or on the bin collection schedule facility.

Please make your payment once you have received your new letter

Garden waste collection service 2017 – 18

All payments to the above service cannot be made until after 28 February 2017 this includes online payments and barcoded letters.

Barcoded letters will be sent out to existing subscribers during the first week of March 2017. Please make your payment once you have received your new letter.

Information on the recycling of garden waste

We offer a paid for garden waste collection service which runs from early April 2017 until the end of March 2018 * at a cost of £35 per bin, which is payable each year. You can subscribe from 1 March 2017.

* Please note: there will be a break in service from the end of November 2017 until the beginning of February 2018.

If you have not yet subscribed to the service but are intending to do so then please make your payment from 1 March 2017. This will ensure that we have your address on our collection database as soon as practicable following the implementation of the new service on the 3 April 2017. You can sign up anytime during the year however, this will result in fewer collections although the annual charge of £35 per bin is fixed and there will be no discount for part year subscriptions. By agreeing to pay for the service you will be accepting the terms and conditions of the service, see the related downloads section below.

You must pay exactly £35 per bin to receive the service. Payment of a different amount will mean you may not receive the service.

Please note: if you are paying online you will need the 12 digit unique property reference number (UPRN). This can be found on a barcoded letter which will be available from early March 2017 or on the bin collection schedule facility.

Payment can be made online (using the pay it link above) or at a Post Office or Pay point by presenting a barcoded letter. You can apply for a letter using our online “opt-in” service.

Payment can be made by cash or debit card at any Post Office. There may be a charge for paying by credit card. Alternatively you can pay by cash only at Pay Point agents. There are over 90 Pay Point outlets for you to choose from. To find the nearest outlet please visit www.allpay.net/outlets. Please note some Pay Point agents (at their discretion) accept other forms of payment by credit or debit card.

Debit card payments will not be subject to a surcharge. Cheques are not accepted.

Call the waste speech recognition line on 01472 326222 – you will need the 12 digit unique property reference number (UPRN).

Alternatively, call the waste services hotline on 01472 326288 option 3 for all enquiries, if you are experiencing problems in making a payment or if you did not receive a bar coded letter.

This is an “opt-in” service and should you decide that you do not want to subscribe to the kerbside garden waste collection service then we ask for you to store the waste bin(s) you have until we collect. Alternatively, you can opt out of the service now by using the online opt-out form.

All households will be able to continue to dispose of their garden waste free of charge at the community recycling centres in Grimsby and Immingham.

Yes please

  • Grass and hedge cuttings
  • Plants and cut flowers
  • Weeds and fallen fruit
  • Twigs and small branches

No thank you

  • Books
  • Bottle tops or corks
  • Cardboard
  • Cartons (milk, juice cartons etc.)
  • Garden tubs
  • Garden sheeting
  • Glass
  • Jar lids or any plastic
  • Paint or chemical tins, aerosol or pressurised cans
  • Plant pots
  • Plant with soil or compost on them
  • Plastic bags or polystyrene
  • Soil compost
  • Vegetable peelings or kitchen food waste are not permitted. This is due to animal byproducts legislation, when using the windrow composting system on farmland, as we do in North East Lincolnshire

North East Lincolnshire Council has arranged with a national company to subsidise prices of home composters to residents in North East Lincolnshire.

The prices are:

  • 220L compost bin £9 and a second at £4.50
  • 330L compost bin £10 and a second at £5
  • Single delivery charge of £4.99 per order

View the NEL Get Composting website at http://www.nel.getcomposting.com/ and take advantage of this fantastic offer.

The compost bin will take garden and uncooked vegetable food waste and other organic materials (card, paper). Composting at home is not affected by any animal by-products legislation, which is why you may compost vegetable peelings from your kitchen.

NEL Get Composting – order your home composter today!

Email: customer.requests@nelincs.gov.uk

If you cannot find what you are looking for above you can call the number below and select the relevant option:

Telephone: 01472 326288

  1. Bin or box collections including missed collections
  2. New or replacement bin, recycling box or arrange a repair
  3. Recycling enquiries
  4. Bulky waste, white goods collection or clinical waste & sharps collection
  5. Community recycling centres
  6. Domestic asbestos disposal

Social media: Twitter general enquiries @NELCouncil

Opening times: Monday to Friday 8.30 am to 5 pm except bank holidays