Adult Social Care: Service directory
If you are imminent risk of violence, please call the Police on 999.
If you or someone you know needs help with day-to-day living because of illness or disability, this webpage acts as a signposting service to where you can get support.
Use our A-Z directory to find services based on the issue or area you need help with.
A-Z
Contact the ‘Single Point of Access’ to speak to someone about adult social care or safeguarding issues in North East Lincolnshire on: 01472 256 256.
Complete the online self assessment to understand what social care help you or someone you know might need at Adult Social Care Referral.
A
‘Abuse’ is separated into its specific type in the directory. Please find the right one for you:
Services
We Are With You
We Are With You provide free and confidential support to adults and young people experiencing issues with drugs and alcohol. They work with people on their own goals, whether that’s staying safe and healthy, making a small change or stopping an unwanted habit.
We Are With You, 76B Cleethorpe Road, Grimsby, DN31 3EF
Telephone: 01472 806890
Email: [email protected]
Services
- Alzheimer’s Society – care and research charity for people with dementia and their carers
Services
- NHS learning disability and autism – information in easy read for people with a learning disability or on the autism spectrum
- SEND Local Offer – provides and directs you to information that will support children and young people with Special Educational Needs and Disabilities (SEND)
B
Services
- GOV.UK – benefits – online benefits advice
- Benefits and help with money
- Age UK – practical support and help for families with welfare benefits
C
Services
- Cancer – NHS information
D
Services
- The Herbert Protocol – a national scheme adopted by Humberside Police. It encourages carers, families, friends or neighbours, to hold information about the person with Dementia that can help the police find them if they do go missing
Definition
Discriminatory abuse is when someone picks on you or treats you unfairly because something about you is different. This can include unfair or less favourable treatment due to a person’s race, gender, gender identity, age, disability, religion, sexuality, appearance or cultural background.
Discriminatory abuse exists when values, beliefs or culture result in a misuse of power that denies opportunity to some groups or individuals. It can be a feature of any form of abuse of an adult.
Services
- Contact the Single Point of Access
Definition
The Domestic Abuse Act 2021 defines domestic abuse as abusive behaviour between individuals aged 16 or over who are personally connected. This includes physical or sexual abuse, violent or threatening behaviour, controlling or coercive behaviour, economic abuse, and psychological or emotional abuse. It can be a single incident or a pattern of conduct.
Services
- If you are imminent risk of violence, please call the Police on 999
- Non-emergency incidents can be reported to the Police on 101
- Police Domestic Violence Officer (9am – 5pm) – 01472 721224 / 721227
- Housing advice – 01472 326296 option 1
- NELC Children’s Integrated Front Door – 01472 326292 option 2
- Victim Support – 01472 250251 or 356549
- National Domestic Violence helpline – 0808 2000 247
- The Samaritans – Freephone 116 123 or Local 01472 353111
- National Centre for Domestic Violence – 0800 970 2070
- Respect – 08088024040
- Women’s Aid – 01472 575757
- Domestic Abuse: how to get help – GOV.UK
- The Blue Door Domestic and Sexual Abuse Service
- Mankind – Support for Male Victims of Domestic Abuse
- Men’s Advice Line – 0808 801 0327
- Galop – LGBT+ anti-abuse charity
- Karma Nirvana – National Honour Based Abuse Helpline
- Citizens Advice Bureau – 0344 411 1444
Related documents
The North East Lincolnshire Domestic Abuse Strategy 21-24 outlines the council’s and partners’ aims to tackle domestic abuse. Part 4 of the Domestic Abuse Act 2021 mandates support for victims and their children in safe accommodation. An assessment of local needs led to the North East Lincolnshire Safer Accommodation Strategy 22, complementing the wider strategy.
Services
We Are With You
We Are With You provide free and confidential support to adults and young people experiencing issues with drugs and alcohol. They work with people on their own goals, whether that’s staying safe and healthy, making a small change or stopping an unwanted habit.
We Are With You, 76B Cleethorpe Road, Grimsby, DN31 3EF
Telephone: 01472 806890
Email: [email protected]
Definition
Dual diagnosis refers to individuals with mental health problems who also misuse drugs or alcohol. This issue is common in both mental health and substance misuse treatment services, affecting 30 to 50 percent of people with mental health issues.
Complex needs arise when individuals face additional social, legal, housing, and welfare challenges. These multifaceted problems often require a holistic, coordinated approach to address effectively. People with dual diagnosis face significant stigma, being part of two highly stigmatised groups: drug users and those with mental illness.
Services
- Rethink – Dual Diagnosis treatment
- Nice
- Contact your GP.
- Focus
E
Definition
Eating disorders are serious illnesses that cause unhealthy eating habits and behaviors. They can affect anyone, regardless of age, gender, or weight. These disorders often involve an excessive focus on weight and shape, leading to harmful health effects. While social pressure to be thin is a factor, the causes are complex and include biological, genetic, and environmental influences. Seeking help is crucial as eating disorders can lead to severe health issues.
Services
Definition
Emotional abuse can harm a person’s emotional health and development. It includes mental distress, denial of rights, undermining self-esteem, and isolation. Forms of emotional abuse involve enforced social isolation, removing aids, preventing religious or cultural expression, intimidation, harassment, and cyber bullying. Signs include withdrawal, insomnia, low self-esteem, aggressive behaviour, changes in appetite, and distress.
Services
- Contact the Single Point of Access.
Related websites
F
Definition
Female Genital Mutilation (FGM) is a collective term for ‘procedures that involve partial or total removal of the external female genitalia, or other injury to the female genital organs for non-medical reasons’.
Services
- Focus – 01472 256 256
- NSPCC FGM Helpline – 0800028 3550
- NELC Children’s Integrated Front Door – 01472 326292 Option 2
Definition
Financial abuse is a crime involving the misuse of a person’s property, assets, income, or resources without their informed consent. It can occur alone or alongside other forms of abuse. Forms of financial abuse include theft of money or possessions, fraud and scamming, preventing access to money or assets, undue pressure regarding financial decisions, misuse of benefits or allowances, unauthorised use of a person’s bank account or assets, and exploitation through coercion or manipulation.
Signs of financial exploitation include missing personal possessions, unexplained lack of money or sudden loss of assets, unusual financial transactions, disparity between living conditions and financial resources, unexplained withdrawals or changes in financial documents, and signs of financial hardship despite managed finances.
Services
- Contact the Single Point of Access.
Related websites
Services
- GOV.UK – benefits – online benefits advice
- Benefits and help with money
- Money advice service – free and impartial money advice
- Getting financial advice – Citizens Advice
- Age UK – practical support and help for families with welfare benefits
Definition
Forced marriage is not the same as an arranged marriage. A forced marriage is where one or both people do not or cannot consent to the marriage. Abuse and pressure put on people to marry against their will can be physical, emotional, psychological and financial abuse.
Services
- Karma Nirvana – 0800 599 9247
- Forced marriage unit – 020 7008 0151 (Out of hours 020 7008 1500)
- North East Lincolnshire Women’s Aid – 01472 575757
- National Domestic Violent Helpline – 0808 2000 247
- Humberside Police Emergency – 999
- Humberside Police Non-emergency – 101
- Housing advice (8.30am – 5.30pm) – 01472 326296 option 1
- NELC Children’s Integrated Front Door – 01472 326292 option 2
- Respect – 0808 802 4040
H
Definition
Hoarding is the excessive collection and failure to discard items, which can lead to psychological distress, physical impairment, and health and safety risks. While not always indicative of psychiatric illness, severe hoarding can cause significant issues, including fire hazards and environmental concerns.
Services
Related documents
Definition
Honour based violence (HBV) is a form of domestic abuse which inflicted in the name of ‘honour’. The honour code is when someone does not abide by the ‘rules’, and are punished for bringing shame on the family.
Services
- Karma Nirvana – 0800 599 9247
- Humberside Police Emergency – 999
- Humberside Police Non-emergency – 101
- Housing advice (8.30am – 5.30pm) – 01472 326296 option 1
- NELC Children’s Integrated Front Door – 01472 326292 option 2
- Respect – 0808 802 4040
Services
- Lincolnshire Housing Partnership – housing assistance service in NEL
- Homelessness prevention service – can help with making sure you remain in your home. If this option is not possible, they will help you find somewhere else to live
- Home Choice Lincs – partnership of social housing providers across North Lincolnshire and North East Lincolnshire
- Extra Care Housing – Providing housing with care for older people in North East Lincolnshire
- Sheltered housing – accommodation specifically designed for older people to allow you to live independently
Help in the home:
- TrustMark – search for reputable organisations and reliable tradespeople using your postcode
- Assisted living centre – helping people live independently in their own home.
- Carelink – telecare services
Following specialist advice, appropriate aids for daily living can be self purchased. For those who meet the criteria equipment can be loaned or adaptations fitted to meet need
L
Services
- NHS learning disability and autism – information in easy read for people with a learning disability or on the autism spectrum
- SEND Local Offer – provides and directs you to information that will support children and young people with Special Educational Needs and Disabilities (SEND)
M
Services
For those experiencing a mental health crisis, the Crisis Home Treatment Service offers vital support. It’s reassuring to know that people can self-refer and access help 24/7 by calling (01472) 256256, option 3. This service, based at Harrison House in Grimsby, provides immediate assistance for those in acute need.
If your negative feelings don’t go away or you’re having trouble coping with them, you could benefit from some help and support. You could:
- Talk to your GP
- Tell someone you trust
- Navigo care
- NHS
- Campaign against living miserably (CALM)
- Care plus group
- Crisis care concordat
- Independent age
- MentalHealth.org
- NELC Wellbeing services
- Mind
- Time to Change
- Rethink Mental Illness
- Samaritans
- Rise Above
- The Mix
- Doc Ready
- Counselling Directory
- Big White Wall
- Anxiety UK
- Self Harm UK
- Royal College of Psychiatrists
- The Nurture Group Network
- Minded
- National Self Harm Network
- Support After Suicide
Related documents
To report a case of modern slavery please call the helpline 0800 0121 700 or report it online on the modern slavery website.
Definition
Modern slavery encompasses slavery, servitude, forced and compulsory labour and human trafficking. Victims may be sexually exploited (such as escort work, prostitution and pornography), forced to work for little or no pay or forced to commit criminal activities against their will.
Services
- Humberside Police – Community partnership intelligence form
- GOV.UK
Related documents
Services
- GOV.UK – benefits – online benefits advice
- Benefits and help with money
- Money advice service – free and impartial money advice
- Getting financial advice – Citizens Advice
- Age UK – practical support and help for families with welfare benefits
Services
N
Definition
Neglect is indeed a serious issue that can have devastating consequences for adults who rely on others for their care. It encompasses a wide range of behaviours, from ignoring medical needs to withholding essential resources like food and heating. Whether intentional or unintentional, neglect can lead to severe physical and emotional harm, including pressure sores, dehydration, and even death. The Mental Capacity Act 2005 Section 44 specifically addresses wilful neglect, making it a criminal act. This highlights the importance of ensuring that caregivers provide adequate care and respect the dignity and needs of those they are responsible for.
Services
- Contact the Single Point of Access.
O
Services
- Silverline – a free, confidential telephone helpline offering information, friendship and advice to older people, available 24 hours a day – call 0800 470 8090
- Friendship at Home – befriending and supporting older people – alternatively, call 01472 602500 or email [email protected]
- Age UK – deliver local advice and support – alternatively, call 01472 344976 or email [email protected]
- Sheltered housing – accommodation specifically designed for older people to allow you to live independently
Definition
Institutional abuse is the mistreatment or abuse or neglect of an adult by a regime or individuals within settings and services that adults live in or use, that violate the person’s dignity, resulting in lack of respect for their human rights. Institutional abuse occurs when the routines, systems and regimes of an institution result in poor or inadequate standards of care and poor practice which affects the whole setting and denies, restricts or curtails the dignity, privacy, choice, independence or fulfilment of individuals.
Services
- Contact the Single Point of Access.
P
Services
- Contact the Single Point of Access.
S
Definition
Self-Neglect is defined by the Department of Health as neglecting personal hygiene, health, or surroundings, including behaviors like hoarding. It involves:
- Lack of self-care threatening health and safety
- Neglecting personal hygiene, health, or surroundings
- Inability to avoid self-harm
- Failure to seek help or access services
- Inability or unwillingness to manage personal affairs
Services
- Contact the Single Point of Access
Related documents
Definition
Sexual abuse includes any sexual act to which the vulnerable adult has not consented and may not understand. For example, being touched or kissed when it is not wanted, being made to touch or kiss someone else, being raped, being made to listen to sexual comments or forced to look at sexual acts or materials.
Services
Related documents
Services
- TakePartNEL – find out about local volunteering opportunities
- Community Spotlight – a ‘one stop shop’ for communities to share events, groups, clubs and good work being done in our area
- Friendship at Home – provide a range of exercise and social activities – alternatively, call 01472 602500 or email [email protected]
- Age UK – find out about activities and events taking place locally and afternoon/day trips – alternatively, call 01472 344976
- Lincs Inspire – provide a wide range of sporting, leisure, cultural and learning services to help you lead a more active and healthy life – alternatively, call 01472 323615
- Simply Connect North East Lincs – connecting you to your local community for healthy living, social groups, activities, advice, support and self-help
Definition
Stalking is unwanted or obsessive attention by an individual or group towards another person, involving harassment and intimidation. This can include following the victim in person or monitoring them. Unlike other crimes, stalking is a series of actions that occur over time, potentially lasting from months to years. Victims can be of any age, gender, or background.
Stalking by proxy occurs when a person harasses someone connected to the victim, knowing this behaviour will affect both the victim and the other individuals targeted. Family members, friends, and colleagues of the victim may also be subjected to this harassment.
Services
- Humberside Policy Non-emergency – 101
- North East Lincolnshire Women’s Aid – 01472 575757
- National Domestic Violence Helpline – 0808 2000 247
- The Samaritans – Freephone 116 123 or Local 01472 353111
- Police Domestic Violence Officer (9am – 5pm) – 01472 721224 / 721227
- Housing advice – 01472 326296 option 1
- NELC Children’s Integrated Front Door – 01472 326292 option 2
- Victim Support – 01472 250251 or 356549
- Citizens Advice Bureau – 0344 411 1444
- National Centre for Domestic Violence – 0800 970 2070
- Respect – 08088024040
- Men’s Advice Line – 0808 801 0327
Related pages
- For a dedicated area on stalking and harassment against women and girls, go to: Stalking and harassment.
T
Services
- TakePartNEL – find out about local volunteering opportunities
- Community Spotlight – a ‘one stop shop’ for communities to share events, groups, clubs and good work being done in our area
- Friendship at Home – provide a range of exercise and social activities – alternatively, call 01472 602500 or email [email protected]
- Age UK – find out about activities and events taking place locally and afternoon/day trips – alternatively, call 01472 344976
- Lincs Inspire – provide a wide range of sporting, leisure, cultural and learning services to help you lead a more active and healthy life – alternatively, call 01472 323615
- Simply Connect North East Lincs – connecting you to your local community for healthy living, social groups, activities, advice, support and self-help
Services
- Bus pass (Concessionary travel scheme with North East Lincolnshire Council
- Dial a ride
- Phone ‘n’ Ride
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