Homelessness prevention, housing related support and housing advice

I am homeless or at risk of losing my home

Please contact us using the Housing and customer support request or ring us as soon as possible at 01472 326296 (option 1) – this is also an out-of-hours emergency contact.

The homeless prevention service aims to prevent homelessness so by getting contact early, they are often able to help you stay in your home. If this is not possible, the homeless prevention service will help you to find a new home, however, you may have to move into temporary accommodation while they look for somewhere suitable.

I am homeless

What to do if you’re a rough sleeper, sofa surfing, being evicted, roofless tonight or you’ve lost your home in an emergency.

I need to move home

Support if you’re struggling to pay your rent/mortgage, you’ve been asked to leave by a friend or family member, your home is not longer suitable, you’re at risk of violence or domestic abuse, a young person leaving care or someone who is leaving the forces, hospital, prison, or care setting.

Renting and housing advice

Help with renting, being or becoming a homeowner, over 55s accommodation.

Housing-related support

Get help to live independently (including the disabled or mentally ill), how it works, who can access our service and help with your money.

Public sector professionals: Your statutory duty

Did you know professionals in the public sector must refer someone who is threatened with homelessness? You can find more information on A guide to the duty to refer – GOV.UK (www.gov.uk).

I need to refer someone

Read our housing case studies

Let us know if someone is sleeping rough with StreetLink

If you see someone sleeping rough, send an alert to the rough sleep coordinator and local outreach teams so they can give them the support they need.

You can do this on the StreetLink website, or download the app on your mobile.